Re: Internet problem Pavilion dv7 (1632 Views)
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DavidPK
Posts: 30,474
Member Since: ‎09-24-2010
Message 21 of 32 (2,480 Views)

Re: Internet problem Pavilion dv7

Hi,

 

It may be an idea to set up a Static IP address to see if this will allow you to connect.

 

Open windows Control Panel and open Network and Sharing Centre.  Click Change adapter settings and in the following window, right click your wireless connection and select Properties.  Left click on Internet Protocol Version 4 (TCP/IPv4) to highlight it ( click on the wording and not the box with the tick ) then click the Properties button.  Click the radio button next to 'Use the following IP Address and then enter the following values.

 

IP Address                                192.168.1.120

Subnet Mask                             255.255.255.0

Default Gateway                        192.168.1.1

 

Also, assign the following DNS Server Addresses

 

Preferred DNS Server               208.67.222.222             ( These belong to OpenDNS )

Alternate DNS Server                208.67.220.220

 

After entering these values, remember to click OK to each open Window, before restarting the notebook.

 

Regards,

 

DP-K



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Tutor
pandamadme
Posts: 15
Member Since: ‎06-15-2011
Message 22 of 32 (2,477 Views)

Re: Internet problem Pavilion dv7

Still hasn't worked. Urgh. 

Provost
DavidPK
Posts: 30,474
Member Since: ‎09-24-2010
Message 23 of 32 (2,463 Views)

Re: Internet problem Pavilion dv7

Hi,

 

I think the only option left is to uninstall your security software to see if this is blocking your access.  Restart the notebook after this has completed and if you now have internet access, download and install the free version of Avast as a temporary measure and check whether you can still connect OK.

 

Regards,

 

DP-K

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Tutor
pandamadme
Posts: 15
Member Since: ‎06-15-2011
Message 24 of 32 (2,461 Views)

Re: Internet problem Pavilion dv7

It worked! Thankyou! :smileyvery-happy: Although now which internet security should i use apart from the avast you mentioned? :/

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DavidPK
Posts: 30,474
Member Since: ‎09-24-2010
Message 25 of 32 (2,447 Views)

Re: Internet problem Pavilion dv7

Hi,

 

Avast is a good solution to protect against spyware and viruses and operates real-time scanning.  In addition, you could download and install the free versions of MBAM and SUPERAntiSpyware on the links below.

 

MBAM

 

SUPERAntiSpyware

 

These are both on-demand scanners ( run once a week ) and will not interfere with Avast.

 

Also, open windows Control Panel, open Windows Firewall and check that it is turned on ( it can sometimes be left disabled after uninstalling third party security software ).  If you need yo re-activate it, just click 'Use recommended settings'.

 

These are just recommendations and there are numerous other softwares you could use - but this should keep you safe in the meantime.

 

Regards,

 

DP-K

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Tutor
pandamadme
Posts: 15
Member Since: ‎06-15-2011
Message 26 of 32 (2,444 Views)

Re: Internet problem Pavilion dv7

Thankyou :smileyhappy:

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DavidPK
Posts: 30,474
Member Since: ‎09-24-2010
Message 27 of 32 (2,437 Views)

Re: Internet problem Pavilion dv7

Hi,

 

You're welcome, I'm glad it helped :smileyhappy:

 

All the best,

 

DP-K

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Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 28 of 32 (2,377 Views)

Re: Internet problem Pavilion dv7

What brand of AV caused the issue?

 

Thanks.

Tutor
pandamadme
Posts: 15
Member Since: ‎06-15-2011
Message 29 of 32 (2,359 Views)

Re: Internet problem Pavilion dv7

It was Webroot Internet Security Essential pack

Student
Jef30kel
Posts: 1
Member Since: ‎07-27-2011
Message 30 of 32 (1,632 Views)

Re: Internet problem Pavilion dv7

Will not pop on my wireless when first turn on in the morning. I need to click on icon and look for my wireless connection

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