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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-21-2014 09:52 PM

HP Recommended

My Presario CQ57 (Windows 7 w/ AMD E-300 APU w/Radeon HD graphics) crashed and shut down the other night. Something to do with the display adapter, I think. Anyways, when I got it fired back up, my wifi wouldn't come on. When I push the wifi button (f12 key), it does nothing, and I can't find my wireless adapter listed in my Device Manager list. Any help would be appreciated. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2014 12:34 AM

HP Recommended

Hi

 

You have a couple of options as I see it please try these steps might help you to fix your issue.

 

1) Try doing a system restore to the date where unit was working fine.

 

2) Please update the Bios & Wireless driver from HP website.

 

3) If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well.

 

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath

View solution in original post

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2 REPLIES 2

‎09-22-2014 12:34 AM

HP Recommended

Hi

 

You have a couple of options as I see it please try these steps might help you to fix your issue.

 

1) Try doing a system restore to the date where unit was working fine.

 

2) Please update the Bios & Wireless driver from HP website.

 

3) If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well.

 

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Was this reply helpful? Yes No

‎09-25-2014 10:39 PM

HP Recommended

Thank you Sir. I'd already tried System Restore a couple times with no luck, but reseating the wireless card and updating the drivers seems to have fixed the problem.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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