Question
Reply
 
Student
Ralbby
Posts: 1
Member Since: ‎09-13-2012
Message 1 of 3 (1,687 Views)

Slow internet on HP Pavilion g7

For 3 months my HP Pavilion has been with my bf, and now that I've got it back, the internet is extremely slow. I've already cleared files in my Temp folder, cleared my browsing history/cookies, scanned for viruses with AVG, and it is still unbearably slow. He even barely used it so I don't know why its acting this way. Also, its running on wireless internet, but my other laptop, also running on wireless, is faster and its only a netbook.

 

I really don't know what to do at this point.

Please help?

 

Thanks. (:

Associate Professor
parvez_tech
Posts: 1,157
Member Since: ‎12-14-2010
Message 2 of 3 (1,661 Views)

Re: Slow internet on HP Pavilion g7

Hi,

 

Try few things and let me know the results..

 

First start the Computer in Safe Mode with Networking:

 

 To load to Safe Mode with networking you'll have to continuosly tab F8 as soon asn you press the

 

  Power button to turn ON. Once in Safe Mode with networking use the Internet and check if it is slow

  there too.

 

Note: Safe Mode might look little different than the normal windows that you are used to because it is just a test mode..so nothing to worry..

 

The main reason we are trying this is to identify if the problem is software related or hardware related.

 

 1. If internet works great in Safe Mode then most likely it is a software issue or software conflict.

 

       i. Then perform a clean boot in safe mode only : How to perform a clean boot

 

 

 2. If the internet and the computer runs slow in safe mode too then most likely hardware

   problem..like could be the hard drive,wireless card etc..

 

        ii. Then Perform System Diagnostics on the hard drive by tapping F2 as soon as you turn the computer On. (or follow the steps in the link below)

 

System Diagnostics (F2)

 

Or,

 

Perform Hard Drive Tests

 

 

&

 

Let me know what happens..



----------------------------------------------------------------------------------------------------------------------------------------------------
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
----------------------------------------------------------------------------------------------------------------------------------------------------
Although I am an HP employee, I am speaking for myself and not for HP.
**Click on “Kudos” Star if you think this reply helped**
Student
ersinozturk
Posts: 1
Member Since: ‎09-16-2014
Message 3 of 3 (52 Views)

Re: Slow internet on HP Pavilion g7

I have a same kind of problem with my Pavilion g6 1010et notebook, for some weeks my internet speed is low and i had many disconnection issues. There is also problems with my 2nd OS Ubuntu 12.04, i can barely connect to internet, it is slow and a have many disconnection problems. 

I run the computer in Safe Mode with networking, I was conneced to internet but i couldn't open any pages. So I did the memory and hard drive test and the result was OK.

So, is it hardware issue or software issue ? I can not understand, can you please help :smileyhappy:)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation