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Honor Student
Jemmy
Posts: 2
Member Since: ‎09-03-2011
Message 1 of 119 (41,348 Views)

I bought a HP wi fi mobile mouse because I believed what it said on the packaging. It doesn't work because I get a message saying SoftAP is not available. I've spent several hours trying to track down SoftAP and it seems that if I am willing to pay £28.00 an expert (not connected to HP) will help. I feel cheated by HP as there is no mention of SoftAP anywhere in the very sparse manual or on the packaging. I am  not about to spend another £28.00 and will instead return the mouse for a refund and will probably avoid buying HP products in the future.

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 2 of 119 (41,340 Views)

Re: SoftAP

If you are using any other OS like XP, Vista, Linux etc HP Wi-Fi  mouse would not work and it would throw up the error- " SoftAP is not available"

 

The HP Wi-Fi mouse requires the “SoftAP” feature built into Windows 7 to work, so older versions of Windows (XP, Vista, etc) are not supported.

 


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Honor Student
Jemmy
Posts: 2
Member Since: ‎09-03-2011
Message 3 of 119 (41,329 Views)

Re: SoftAP

I do have Windows 7 installed and it still doesn't work.

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 4 of 119 (41,324 Views)

Re: SoftAP

Try this to disable and re-enable SoftAP module : 

 

Go to Start menu and type "cmd" without quotes and then Press Ctrl + Shift +Enter and type following command without quotes

 

“netsh wlan stop hostednetwork” <press enter>, then type

“netsh wlan start hostednetwork” <press enter>

 

FYI Some older wireless adapters are not Windows 7 certified and do not support the SoftAP function built into Windows 7.  Since the HP Wi-Fi Mouse uses the SoftAP function, it is not supported on these non Windows7 certified wireless adapters.

 

Could you please check in Device Manager and let me know whats name of wireless card or adapter on your Notebook? Also are you trying to connect the WIFI mouse for first time or was it working earlier and now it has stopped working ?

 


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Intern
allenm28
Posts: 39
Member Since: ‎09-05-2011
Message 5 of 119 (41,295 Views)

Re: SoftAP

I too just ran into teh same problem.  I got the mouse about two weeks ago.  It has worked perfectlyt except for once last week when I had to pair it again.  I just fired up the PC and the mouse was not recognized.  I followed the instructions to stop hostednetwork and then tried to start it again.  The first time it gave me a message that it must be run as administrator.  I then opened a command prompt as administrator and ran the start again..  This time I got the messages that "The Hosted Network couldn't be started. The group or resource is not in the correct state to perform the requested operation."  I have no idea what this means.  I have also run the install for the software and selected repair, with no success.   Please help.

 

 

Distinguished Professor
kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 6 of 119 (41,282 Views)

Re: SoftAP

I guess 'Microsoft Virtual WiFi Miniport adapter’  must be disabled or something in Device Manager and kindly provide information regarding driver version and wireless card.

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Intern
allenm28
Posts: 39
Member Since: ‎09-05-2011
Message 7 of 119 (41,270 Views)

Re: SoftAP

After the post I restored to a few days ago and the mouse worked.  I then closed the lid for 15 minutes and when I opened it the mouse would not work again. Same error message when i tried to pair.  I then uninstalled the mouse software and after reboot i reinstalled the software and the mouse worked for the remainder of the evening.  I have not tried it yet this morning but will do so later today.  I cannot understand how it can be disabled when I do not do anything.

Student
IbrahimIbo
Posts: 1
Member Since: ‎09-10-2011
Message 8 of 119 (41,219 Views)

Re: SoftAP

i can't connect my Wifi mouse to my Dell Latitude 13 laptop, My wireless card is: intel(R) WiFi 5100 AGN #2

 

please help me! 

Intern
allenm28
Posts: 39
Member Since: ‎09-05-2011
Message 9 of 119 (41,044 Views)

Re: SoftAP

MS Virtual WiFi Mini Port Adapter  Dated 06/22006, Version 6.1.7600.16385.  Network adapters, Atheros Communications Inc, Dated 5/6/2010 Version 9.0.0.202.

 

Hp send me a replacement mouse but it behaves the same.

Top Student
crni33
Posts: 3
Member Since: ‎10-16-2011
Message 10 of 119 (40,589 Views)

Re: SoftAP

Hi,

I have the same problem...

 

I tried the commands you mentione, but when I input "netsh wlan start hostednetwork" i get answer:

"Hosted network could not be started"

" The group or resoruces is not in the correct state to perform requested operation"

 

Btw, I have Inter Wireless WiFi Link 4965AG card.

 

Can you help me please?

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