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alliantce
Posts: 3
Member Since: ‎06-08-2014
Message 1 of 10 (4,268 Views)

Weak Wifi Signal - HP Pavilion 11 x360 PC

Just got a HP Pavilion 11 x360 PC. The wifi range is horrible.  All my other PCs, laptops, phones get x10 times better wifi signal.

 

It only works a few metres away. All other products work perfectly arounf the house. Incuding other HP laptops.

 

Alreayd updated everything with the latest HP and Window updates. But nor luck!

 

Any suggestions?!?! Except taking the thing back?

Retired
SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 10 (4,227 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

Hello alliantce,

 

Welcome to the HP Forums!

 

Welcome to the HP Forums!

 

I understand the computer cannot connect to wireless devices far away. My first suggestion is a manual uninstall and reinstall of the wireless driver:

 

If not, you can try a manual reinstall of the driver:

 

1. Go into Device Manager, then Network adapters.

2. Right-click on the wireless driver, and select "Uninstall".

3. Restart the computer. This will force the driver to reinstall itself.

 

If that doesn't help, I would run the Network Check in the HP Support Assistant. Instructions for this are located in this document: Using HP Support Assistant (Windows 8)

 

Please let me know the results of your troubleshooting. Thanks!

 

Mario

I worked on behalf of HP.
Honor Student
smeghead3
Posts: 2
Member Since: ‎07-05-2014
Message 3 of 10 (4,076 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

I have the same problem except it gave me "Limited Access" when it does connect. 

I restored windows, went back to old driver, downloaded a new driver manually with a newer date than the one that it used previously to update, and nothing really helps....  At least it got beyond the limited access issue for a few minutes on 1 network after I hard wired it to the network, then that came back, and ended up going to another network I have.

Got this as a open box from Best Buy, now I know why, may be taking it back.....

Student
GuillermoQ
Posts: 1
Member Since: ‎08-13-2014
Message 4 of 10 (3,707 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

I have the same issue wifi is extremely weak but I am not a tech guy at all.

 

any suggestions on getting support in Mexico? a number to call?

 

HP Support Agent
Great-Deku-Tree
Posts: 2,407
Member Since: ‎07-30-2014
Message 5 of 10 (3,667 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

Hey @GuillermoQ ,

 

You can contact HP Phone support in Mexico City at this number: 5258-9922, or Interior of the Republic: 01-800-474-6836.

 

You can also try going through these documents for weak wireless signals, if you're up to the task of course: 

10 Ways to Boost Your Wireless Signal.

How to resolve poor or no signal from a wireless router.

Why is my wireless signal strength so low?

8 Ways to Fix a Weak WiFi Signal

 

Let me know if you need anything else! :smileyhappy:

The Great Deku Tree
I work on behalf of HP.

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Honor Student
peabody921
Posts: 3
Member Since: ‎08-07-2014
Message 6 of 10 (3,637 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

just wondering what brand modem do you have? We were using a linksy with our HP ENVY x2 11-g010nr computers

 

and were only getting .9 mps  changed it with a new belkin 300n and the speed went up to 18mps.

Honor Student
alliantce
Posts: 3
Member Since: ‎06-08-2014
Message 7 of 10 (3,403 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

I know the problem has to do with driver. Version 5.0.46 of Ralink RT3290.  Some versions of the driver do this.

 

I am surprised HP still hasn't provided a solution to this problem. UNBELIEVABLE!

Student
Skybound16
Posts: 1
Member Since: ‎09-05-2014
Message 8 of 10 (3,118 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

Has any solution been found for this problem? It seems to be a common problem if you Google it.  The reception on this computer is pathetic.  I sit in a hotel room with my Ipad, Iphone and macbook pro all connected and working fine, while my HP sits useless.  Any suggestions on what to do with it would be helpful.  At this point, I wish  I would have taken it back right away.  Thanks!

Tutor
Nubiwan
Posts: 12
Member Since: ‎12-11-2014
Message 9 of 10 (259 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

Seen a few of these posts weak wifi signal and not many resolutions.  Try this.  I called an old wise Tech from my old job.  He told me it usually means the power needs boosting on wifi.  To change laptop power settings from HP recommended to High performance.  I did it and, so far, it has worked for me.  Try it.  Might chew up battery cycles, but better than the alternative.  I have mine plugged in anyway.

Tutor
Nubiwan
Posts: 12
Member Since: ‎12-11-2014
Message 10 of 10 (251 Views)

Re: Weak Wifi Signal - HP Pavilion 11 x360 PC

Boostng power management to high performance has worked all evening for me.  Previously, I'd be resettng my connection every 10 minutes.  Hope it works for you.

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