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Wifi Problem with my brand new HP laptop envy dv6 windows 8
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Honor Student
EL81
Posts: 2
Member Since: ‎05-28-2013
Message 61 of 437 (1,579 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

I'm using Envy dv6 7373ca and had to return one 2 days ago after 3 months of normal operation which at the end started giving me wifi problems (intel centrino wireless 2230 network adaptor) going off and on pretty frequently...After exchange at the shop my 2 days old same model HP is doing the same thing! Now I dont know what to do? I really want to keep it but with this problem I can't. Now funny thing is that I'm using another HP Pavilion g6 on same rooter and my iPad with absolutely no problems. Looks like I'm going to return this dv6 too :smileysad:
Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 62 of 437 (1,565 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

Hey EL81, 

 

I'm sorry you're having this wireless issue! Try the following drivers.

 

Intel Wireless Driver version 15.5.6.48

 

BIOS version F.24

 

Intel Chipset Driver version 9.3.0.1021

 

All of those pieces of software work together and they are all made to work with the latest version of each other. So it's best to keep all three of them up-to-date and in synch with each other. 

 

I'm curious to know which BIOS and wireless driver versions you have currently. You can check your BIOS by pressing FN + ESC. You can check your wireless driver version in Device Manager > Network Adapters > Intel Wireless > Driver tab. Let me know the results when you get a chance :smileyhappy:

 

Top Student
Carlosmeza
Posts: 9
Member Since: ‎05-14-2013
Message 63 of 437 (1,560 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

I did the downgrade of WiFi netowrk adapator driver from 5.0.25.0 to 5.0.23.0 Done!.  But about the BIOS from F.25 to F26 I have the following issue.  HP software & driver dowloads page only show me F.24 as the only one option available for my c2y39av product number  Windows 8  64. 

I dont know how to get the F.26 driver for this new laptop received yesterday.

Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 64 of 437 (1,553 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

@Carlosmeza I see. I checked on that. It looks like F.26 is not listed right now. That could be temporary or permanent, or F.24 may be the best version for right now, perhaps until a newer version comes out. I have no way of being certain on that, unfortunately. My advice would be to stick with F.24 and 5.0.23.0. Test that combination and let me know what you find out.

 

Top Student
Carlosmeza
Posts: 9
Member Since: ‎05-14-2013
Message 65 of 437 (1,548 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

I did the downgrade and the problem is still there. my current configuration is:

HP ENVVY dv6-7300   Windows 8  64

product number C2Y39AV

BIOS F.24 - 01/22/2013

Ralink RT539OR 802.11bgn wifi adapter

Driver version 5.0.23.0

Intel core i7-3840QM CPU 2.80Ghz.

 

my wireless speed connection tested and compared in similar condition with other WiFi laptop is about 10 times lower speed for download speed, and no diferences upload speed.

 Any suggestion how to solve this issue?

 

Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 66 of 437 (1,544 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

 

Version 5.0.5.0 is also worth a try with BIOS F.24.

 

 

Top Student
Carlosmeza
Posts: 9
Member Since: ‎05-14-2013
Message 67 of 437 (1,530 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

I have BIOS F.24 and driver version 5.0.25.0. you provide as 5.0.5.0.

The wifi speed is 70% less than other two computers I have in the same table. 

 

The speed have improved a little compared with 5.0.23.0 I had before, but still a pain.

Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 68 of 437 (1,477 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

Got an update for this topic.

 

@Carlosmeza In your situation, the RT5390 is a 1x1 (aka 1T1R) so it is going to have less speed than some other cards. What are the brands and model numbers of the cards in your other computers? Most likely those cards are 2x2 / 2T2R. I can look up the specifications for those cards for you (just need the brand and model number) or you can too if you want. Just look for that brand's home page and then search on the homepage for the model numbers you have. 

 

Unfortunately, this won't do much for the speed problem, except to provide an explanation for why the speed is different.

 

Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 69 of 437 (1,477 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

Here is a link that explains the difference between 1x1 (1T1R) and 2x2 (2T2R) very well.

 

Laptop Wireless Networking Options 1x1 vs. 2x2

Top Student
GLRose
Posts: 7
Member Since: ‎05-13-2013
Message 70 of 437 (1,462 Views)

Re: Wifi Problem with my brand new HP laptop envy dv6 windows 8

My unreliable wi fi connection problem was solved only when I bought a new router.   It might be a good idea to buy a new router with the understanding it can be returned for a full refund if it does not solve this kind of problem for you.

 

I bought a newe router because Linksys would not provide firmware for the router that worked on my IPad2 and Dell laptop.  The new router, a Linksys E1200, works perfectly. 

 

It's too bad the HP machine was not "downward compatible" and warnings were not available to people thinking of buying an ENVY dv6.  Too many who purchased the machine wasted far too much time trying to solve this problem.

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