• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-21-2014 07:25 AM

HP Recommended
Product: hp pavilion 15-n019TU
Operating System: Windows 8.1

hello,

            bluetooth, wifi, and wireless button drivers are not working on my pc for windows 8.1 single language 64 bit.

          I could not find the following hardware IDS

PCI\VEN_FF42&CC_0D1100
PCI\VEN_FF42&CC_0D11
PCI\VEN_FF42
PCI\CC_0D1100
PCI\CC_0D11

 

USB\VID_0E8D&PID_763E&REV_0100&MI_02
USB\VID_0E8D&PID_763E&MI_02

 

 

ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007

 

 

USB\VID_0E8D&PID_3001&REV_0100  

 

 

 

i am using sp65235 for bluetooth,sp63752 for wireless button  driver, sp63317 for wifi. but these are not working. wireless button led is not turning on. it stays red. please help.

 

Thank you in advance

 

Bests

 

Abir

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2014 07:53 AM

HP Recommended

Hi:

 

The bluetooth ID seems to be for a Mediatek bluetooth adapter which means you have a Mediatek wireless card.

 

These would be the Windows 8.1 drivers you need for those devices:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131396-1&cc=us&dlc=en&lc=en...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-130262-1&cc=us&dlc=en&lc=en...

 

The 6007 needs this driver.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131788-1&cc=us&dlc=en&lc=en...

 

I have no idea what the other devices are.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-21-2014 07:53 AM

HP Recommended

Hi:

 

The bluetooth ID seems to be for a Mediatek bluetooth adapter which means you have a Mediatek wireless card.

 

These would be the Windows 8.1 drivers you need for those devices:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131396-1&cc=us&dlc=en&lc=en...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-130262-1&cc=us&dlc=en&lc=en...

 

The 6007 needs this driver.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131788-1&cc=us&dlc=en&lc=en...

 

I have no idea what the other devices are.

Was this reply helpful? Yes No

‎12-21-2014 12:24 PM

HP Recommended

thank you sir for your help. The 6007 driver works fine. but when i am installing the ralink bluetooth driver,  and the window comes for update or remove previous driver it is showing "this action is only valid for products that are currently installed". the ralink blutooth program is not in installed program list. how to get rid of this problem. please help.

Was this reply helpful? Yes No

‎12-21-2014 12:51 PM

HP Recommended

You're very welcome.

 

Unfortunately, I don't know what you can do about that.

 

The only other suggestion I could offer would be to try the generic bluetooth driver directly from Mediatek (Ralink) and see if that one works.

 

Bluetooth Driver(RT3290/MT7630)
6/25/2014V11.0.754.0WindowsWin7 Win8 Win8.1
Was this reply helpful? Yes No

‎12-21-2014 01:00 PM

HP Recommended
thank you very much sir.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.