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04-05-2012 01:17 PM
This is a brand new laptop. The laptop will not connect to any network that has authentication active. It will connect to hidden and unsecure networks. I have updated the drivers and done everything I know to do to resolve the issue - Any other advice besides taking the laptop back?
04-18-2012 02:29 PM
Hi Brett-HP -
When you attempt to connect to a secure network are you prompted for the security credentials for the network or do you get nothing at all?
I assume that you're able to see the secure networks in the available networks list, correct? Or are they not appearing at all, even if set to broadcast mode?