hp pavilion g series keeps losing internet connection (2517 Views)
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Honor Student
suecar
Posts: 2
Member Since: ‎04-21-2012
Message 1 of 8 (2,517 Views)

hp pavilion g series keeps losing internet connection

Can anyone help my new HP Pavillion G Series laptop keeps losing wireless internet connection?( no problem with Broadband or Router)

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erico
Posts: 24,762
Member Since: ‎01-07-2009
Message 2 of 8 (2,516 Views)

Re: hp pavilion g series keeps losing internet connection


suecar wrote:

Can anyone help my new HP Pavillion G Series laptop keeps losing wireless internet connection?( no problem with Broadband or Router)


How have you verified that the issue is not with the wireless router?

Identify your notebook with the complete product name (p/n\. 





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Jakem3s90
Posts: 3
Member Since: ‎04-21-2012
Message 3 of 8 (2,503 Views)

Re: hp pavilion g series keeps losing internet connection

I just bought a pavillion g6 as well (just got it Thursday). It has trouble connecting to my wireless router, unless I'm in the same room as the router.

 

As soon as the wireless signal goes from full bars (Excellent signal) to 4 bars (good signal) the wireless icon in the lower right gets the yellow dot on it, and the internet stops working. The radio signal on my router is 802.11g.

 

My Dell Vostro can connect to the internet from anywhere in my house without issue.

 

What can be done to correct this?

 

 

 

Top Student
Jakem3s90
Posts: 3
Member Since: ‎04-21-2012
Message 4 of 8 (2,488 Views)

Re: hp pavilion g series keeps losing internet connection

A little more information - the wireless router I'm using is a Linksys WAP54g

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erico
Posts: 24,762
Member Since: ‎01-07-2009
Message 5 of 8 (2,480 Views)

Re: hp pavilion g series keeps losing internet connection

I suggest going into your wireless routers graphical interface and setting the router to broadcast mixed 802.11B/G/N. If Is your router capable of that ?   Older wireless routers might not be.





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
suecar
Posts: 2
Member Since: ‎04-21-2012
Message 6 of 8 (2,468 Views)

Re: hp pavilion g series keeps losing internet connection

Thanks for your help. I have spoken to the shop were the laptop was purchased and they are going to have a look at it .

 

Suecar

Top Student
Jakem3s90
Posts: 3
Member Since: ‎04-21-2012
Message 7 of 8 (2,461 Views)

Re: hp pavilion g series keeps losing internet connection

Thanks for the suggestion - I ended up returning the laptop.

Honor Student
Whispur
Posts: 2
Member Since: ‎01-27-2013
Message 8 of 8 (543 Views)

Re: hp pavilion g series keeps losing internet connection

[ Edited ]

The same thing is happining to mine, and its a brand new G6 with windows 8 and i have a Ralink RT5390R 802.11bgn Wi-Fi Adapter

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