need drivers (2516 Views)
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Top Student
vious
Posts: 8
Member Since: ‎02-14-2012
Message 1 of 10 (2,516 Views)
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need drivers

I have tried all my best to get the following but still cannot. I cannot use my wireless and the machine tells me drivers for the following are not installed.

  • network controller
  • PCI Device
  • SM Bus controller

Product name; Presario CQ57-377SI

operating system; windows 7 ultimate 32-bit

 

pls help

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Paul_Tikkanen
Posts: 40,113
Member Since: ‎07-13-2010
Message 2 of 10 (2,509 Views)

Re: need drivers

[ Edited ]

Hi:

 

First install the chipset driver and reboot. That should take care of the SM Bus Controller.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-98379-1&cc=us&dlc=en&lc=en&...=

 

Your notebook can have more than one model wireless network controller, and I need more info on the PCI device.

 

So...Please click on each one of these in the device manager. Then click on the details tab.

 

In the Properties drop down list, select the second item (Hardware ID's).

 

Post the top string of characters you see for each device.

 

Those will identify the manufacturer and model of the devices needing drivers and I can send you the link to the drivers you need.

 

Paul

Top Student
vious
Posts: 8
Member Since: ‎02-14-2012
Message 3 of 10 (2,502 Views)

Re: need drivers

these are the things you asked for

for the PCI

PCI\VEN_10EC&DEV_5209&SUBSYS_3672103C&REV_01
PCI\VEN_10EC&DEV_5209&SUBSYS_3672103C
PCI\VEN_10EC&DEV_5209&CC_FF0000
PCI\VEN_10EC&DEV_5209&CC_FF00

 

and for the network controller

PCI\VEN_168C&DEV_0032&SUBSYS_1785103C&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_1785103C
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280

 

thank u.

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Paul_Tikkanen
Posts: 40,113
Member Since: ‎07-13-2010
Message 4 of 10 (2,499 Views)

Re: need drivers

Hi:

 

The first device listed is your Realtek card reader.

 

Below is the link to the driver for that:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93202-1&cc=us&dlc=en&lc=en&...=

 

The second device is your Atheros WLAN adpater.

 

Below is the link to the newest driver for that:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

Top Student
vious
Posts: 8
Member Since: ‎02-14-2012
Message 5 of 10 (2,371 Views)

Re: need drivers

thank u. it all worked. I'm proud to be part of the hp community

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Paul_Tikkanen
Posts: 40,113
Member Since: ‎07-13-2010
Message 6 of 10 (2,370 Views)

Re: need drivers

You're very welcome.

 

We are honored to have you as a member of the HP community.

 

Paul

Top Student
vious
Posts: 8
Member Since: ‎02-14-2012
Message 7 of 10 (2,283 Views)

Re: need drivers

hello, I still have a problem with my wireless. when i connect, it indicates that it is connected but it keeps telling me server not found, problem loading page etc. Also, it frequently fluctuates indicating at one point  'internet access' and in the next minute 'no internet access' even when the link is strong and others can browse uninterruptedly. i still need help please.

 

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Paul_Tikkanen
Posts: 40,113
Member Since: ‎07-13-2010
Message 8 of 10 (2,273 Views)

Re: need drivers

Hi:

 

Unfortunately, I do not know how to troubleshoot networking issues after the correct driver has been installed.

 

Try changing the braodcast channel on your router to a different channel like 1 or 11.

 

Sometimes there is interference from neighboring wireless networks all working on the same default broadcast channel.

 

Paul

Top Student
vious
Posts: 8
Member Since: ‎02-14-2012
Message 9 of 10 (2,205 Views)

Re: need drivers

and how do I change the broadcast channel? what is it at all?

 

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Paul_Tikkanen
Posts: 40,113
Member Since: ‎07-13-2010
Message 10 of 10 (2,196 Views)

Re: need drivers

Hi:

 

You will need to consult the user's guide for your router which can normally be found online at the manufacturer's website.

 

In that manual there should be instructions on how to access the router's configuration menu and then change the channel the router is broadcasting on, under the wireless configuration instructions.

 

Paul

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