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Student
Kthorfin
Posts: 1
Member Since: ‎08-06-2013
Message 1 of 17 (885 Views)

photosmart 2710 is it compatible with Windows 8?

[ Edited ]

I have a Photosmart 2710 all in one...   Just bought a new hp ENVY 23-d284 touchsmart all in one PC.... WIndows 8

 

I'm having trouble installing the printer driver....   Is it not compatible??  What can I do?

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 17 (849 Views)

Re: photosmart 2710 is it compatible with Windows 8?

It looks like there isn't an official Windows 8 driver from HP for the unit, but there is a basic driver available through Windows Update.

See the following document for various methods of installing the printer driver using Windows Update.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460648&cc=us&dlc=en&lc=en&os=4132&product=420...
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Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 3 of 17 (834 Views)

Re: photosmart 2710 is it compatible with Windows 8?

Was there any luck using Windows Update to install the printer driver?

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Top Student
seeking4
Posts: 9
Member Since: ‎09-12-2013
Message 4 of 17 (814 Views)

Photosmart 2710 All-in-one and Windows 8

I have already updated my driver and still an unable to use my printer.  Does anyone know if this printer works with Windows 8?

Top Student
seeking4
Posts: 9
Member Since: ‎09-12-2013
Message 5 of 17 (812 Views)

Re: photosmart 2710 is it compatible with Windows 8?

Doesn't work

HP Support Agent
Waterboy71
Posts: 4,204
Member Since: ‎09-03-2013
Message 6 of 17 (786 Views)

Re: photosmart 2710 is it compatible with Windows 8?

Hi Seeking4,  I was able to track down a link that I think will prove to be affective for you.  Pleas click on the link that I have provided.  

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=420428&

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W a t e r b o y 71
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Top Student
seeking4
Posts: 9
Member Since: ‎09-12-2013
Message 7 of 17 (709 Views)

Re: photosmart 2710 is it compatible with Windows 8?

Doesn't Work

HP Support Agent
Waterboy71
Posts: 4,204
Member Since: ‎09-03-2013
Message 8 of 17 (631 Views)

Re: photosmart 2710 is it compatible with Windows 8?

Hello, I have did a little more research and I have found that because of the age of the printer, we do not have a print driver for windows8. However if you go into the “Add a Printer” in your windows 8, you can try to use a generic Desk Jet print driver that might give you printing capability. You will not be able to scan and I can not guarantee that this will resolve your issue but at least you may be able to use the printer for just printing.

 

The driver that you would search for is the Desk Jet 990c or the Desk Jet 550c.

 

Thank you.

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W a t e r b o y 71
I work on behalf of HP
Top Student
seeking4
Posts: 9
Member Since: ‎09-12-2013
Message 9 of 17 (593 Views)

Re: photosmart 2710 is it compatible with Windows 8?

Thanks I will try it!

Top Student
seeking4
Posts: 9
Member Since: ‎09-12-2013
Message 10 of 17 (588 Views)

Re: photosmart 2710 is it compatible with Windows 8?

for some reason I am having trouble installing the 990C driver. I will keep trying or I will try the other one. Thanks for your help. I will let you know.
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