Honor Student
Posts: 1
Member Since: ‎12-17-2013
Message 1 of 8 (11,658 Views)

port issue (316)

I have this on screen at the HP network check.Says root cause..port issue(316)


I have no connection out through my broadband,I am offline.


Please help.


HP  Pavillion.3 months old.

HP Support Agent
Posts: 2,122
Member Since: ‎09-04-2013
Message 2 of 8 (11,607 Views)

Re: port issue (316)

Hey Jaksparow,

For not being able to connect to your broadband service, and an issue with port (316). I have included the document 'How to Connect to the Internet'. This will take you through different troubleshooting options, using the automated tool, checking firewalls, and checking with your internet service provider (ISP).

If this document does not help to resolve the issue, please provide me with the full model number of your computer. I have included the document 'Guide to finding your product number'. As well what version of Windows you are running. I have included the document 'Which Windows operating system am I running?'.

Thank you.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!

I work on behalf of HP
Top Student
Posts: 6
Member Since: ‎01-16-2014
Message 3 of 8 (11,331 Views)

Re: port issue (316)

I have the same problem after using (pisphon3) I have HP pavilion 15-n037se windows 8
Posts: 1
Member Since: ‎02-06-2014
Message 4 of 8 (10,930 Views)

Re: port issue (316)

Cannot connect to internet Shows port 316 don't know what to do. I am a novice on computers. Thanks
Posts: 1
Member Since: ‎04-18-2014
Message 5 of 8 (8,403 Views)

Re: port issue (316)

My tool bar says I'm connected but can't get on the internet
Posts: 1
Member Since: ‎04-25-2014
Message 6 of 8 (8,068 Views)

Re: port issue (316)

Did you fix this? I have the same problem. I have internet access full signal but opening a page in google is blank plus can't send emails etc.
Top Student
Posts: 1
Member Since: ‎05-13-2014
Message 7 of 8 (7,157 Views)

Re: port issue (316)

Reset Internet settings

To prepare Windows for troubleshooting and to resolve most issues that are related to Internet browsing, reset Internet settings, as follows:

  1. Close any open Internet Explorer windows.

  2. Click Start (Start), Control Panel, and then click Network and Internet.

Network and Internet


  1. Click Internet Options.

The Internet Properties window opens.

  1. Click the Advanced tab, and then click the Reset button.

Reset button on the Advanced tab of the Internet Properties window


A Reset Internet Explorer Settings window opens.

  1. Read the information on the screen, select Delete personal settings box, and then click Reset.

Reset Internet Explorer Settings

Reset IE settings

  1. After Windows resets the Internet Explorer setting, click Close.

Honor Student
Posts: 1
Member Since: ‎06-19-2014
Message 8 of 8 (5,467 Views)

Re: port issue (316)

Fantastic! This solve our Port 316 issues! Thank you...

DoctorZed Publishing
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