12-19-2013 03:10 PM
For not being able to connect to your broadband service, and an issue with port (316). I have included the document 'How to Connect to the Internet'. This will take you through different troubleshooting options, using the automated tool, checking firewalls, and checking with your internet service provider (ISP).
If this document does not help to resolve the issue, please provide me with the full model number of your computer. I have included the document 'Guide to finding your product number'. As well what version of Windows you are running. I have included the document 'Which Windows operating system am I running?'.