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Honor Student
Jaksparow
Posts: 1
Member Since: ‎12-17-2013
Message 1 of 8 (14,155 Views)

port issue (316)

I have this on screen at the HP network check.Says root cause..port issue(316)

 

I have no connection out through my broadband,I am offline.

 

Please help.

 

HP  Pavillion.3 months old.

Retired
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 2 of 8 (14,104 Views)

Re: port issue (316)

Hey Jaksparow,

For not being able to connect to your broadband service, and an issue with port (316). I have included the document 'How to Connect to the Internet'. This will take you through different troubleshooting options, using the automated tool, checking firewalls, and checking with your internet service provider (ISP).

If this document does not help to resolve the issue, please provide me with the full model number of your computer. I have included the document 'Guide to finding your product number'. As well what version of Windows you are running. I have included the document 'Which Windows operating system am I running?'.

Thank you.
 

I worked on behalf of HP
Top Student
xblade002003
Posts: 6
Member Since: ‎01-16-2014
Message 3 of 8 (13,828 Views)

Re: port issue (316)

I have the same problem after using (pisphon3) I have HP pavilion 15-n037se windows 8
Student
Jude1136
Posts: 1
Member Since: ‎02-06-2014
Message 4 of 8 (13,427 Views)

Re: port issue (316)

Cannot connect to internet Shows port 316 don't know what to do. I am a novice on computers. Thanks
Student
Fourdelgado
Posts: 1
Member Since: ‎04-18-2014
Message 5 of 8 (10,900 Views)

Re: port issue (316)

My tool bar says I'm connected but can't get on the internet
Student
Choccydream
Posts: 1
Member Since: ‎04-25-2014
Message 6 of 8 (10,565 Views)

Re: port issue (316)

Did you fix this? I have the same problem. I have internet access full signal but opening a page in google is blank plus can't send emails etc.
Top Student
Flakey_Jake
Posts: 1
Member Since: ‎05-13-2014
Message 7 of 8 (9,654 Views)

Re: port issue (316)

Reset Internet settings

To prepare Windows for troubleshooting and to resolve most issues that are related to Internet browsing, reset Internet settings, as follows:

  1. Close any open Internet Explorer windows.

  2. Click Start (Start), Control Panel, and then click Network and Internet.

Network and Internet

 Network_and_Internet

  1. Click Internet Options.

The Internet Properties window opens.

  1. Click the Advanced tab, and then click the Reset button.

Reset button on the Advanced tab of the Internet Properties window

Reset_IE_Advanced_tab 

A Reset Internet Explorer Settings window opens.

  1. Read the information on the screen, select Delete personal settings box, and then click Reset.

Reset Internet Explorer Settings

Reset IE settings

  1. After Windows resets the Internet Explorer setting, click Close.

Honor Student
DoctorZed
Posts: 1
Member Since: ‎06-19-2014
Message 8 of 8 (7,964 Views)

Re: port issue (316)

Fantastic! This solve our Port 316 issues! Thank you... www.doctorzed.com

DoctorZed Publishing
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