11-30-2013 03:17 AM
my laptop stopped communication via bluetooth with other devices. Please advise remedy. The model is HP Envy dv6 -7207tx and OS is Windows 8.1. The windows stopped updating automatically and the laptop was formatted by service centre. lateron it got updated to 8.1. when it stopped functioning is not sure may be at the time of formating or at the time of updating to window 8.1
With best regards
12-03-2013 10:21 AM
Sorry to hear about the Bluetooth issues. I will be happy to assist you but I will need some additional information. What version of operating system did you upgrade from Windows 7 or Windows 8? At the moment there are no wireless drivers for your model for Windows 8 or 8.1.
I will need you to look in your Device Manager and click on Network Adapters and let me know what is listed in there for your Bluetooth Adapter..
12-09-2013 04:03 AM
Thanks for responding. I upgraded from 8 to 8.1
Following is written in network adaptor section of device manager
Ralink RT3290.802.1bgn Wi FI Adapter
Realtek PCIe GBE family controller
WAN Miniport (IIKEv2)
WAN Miniport(Network Monitor)
Please advise further course of action.
12-12-2013 09:24 AM
None of those are Bluetooth adapters. Do you have a Bluetooth section in the Device Manager? There are 3 different Bluetooth adapters can work with this model. I have included the three drivers below, try to match that up with your Bluetooth adapter. If you can't find the specific Bluetooth adapter trying installing them one at a time and see if you get an error message or if it works.
Ralink Bluetooth Driver:
Intel Bluetooth Driver:
Qualcomm Atheros Bluetooth Driver: