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Honor Student
Posts: 3
Member Since: ‎11-30-2013
Message 1 of 9 (5,996 Views)

windows 8.1 bluetooth driver

my laptop stopped communication via bluetooth with other devices. Please advise remedy. The model is HP Envy dv6 -7207tx and OS is Windows 8.1. The windows stopped updating automatically and the laptop was formatted by service centre. lateron it got updated to 8.1. when it stopped functioning is not sure may be at the time of formating or at the time of updating to window 8.1

With best regards

Balram Sharma

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HP Support Agent
Posts: 5,056
Member Since: ‎09-03-2013
Message 2 of 9 (5,949 Views)

Re: windows 8.1 bluetooth driver

Hi balram,

 

Sorry to hear about the Bluetooth issues. I will be happy to assist you but I will need some additional information. What version of operating system did you upgrade from Windows 7 or Windows 8? At the moment there are no wireless drivers for your model for Windows 8 or 8.1.

 

I will need you to look in your Device Manager and click on Network Adapters and let me know what is listed in there for your Bluetooth Adapter..

 

http://windows.microsoft.com/en-ca/windows-vista/open-device-manager

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

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Thank you,

BHK6


I work on behalf of HP
Tutor
Posts: 13
Member Since: ‎12-03-2013
Message 3 of 9 (5,929 Views)

Re: windows 8.1 bluetooth driver

[ Edited ]

Sorry.... posted in wrong thread.

Honor Student
Posts: 3
Member Since: ‎11-30-2013
Message 4 of 9 (5,866 Views)

Re: windows 8.1 bluetooth driver

Dear Sir

Thanks for responding. I upgraded from 8 to 8.1

Following is written in network adaptor section of device manager

Ralink RT3290.802.1bgn Wi FI Adapter

Realtek PCIe GBE family controller

WAN Miniport (IIKEv2)

WAN Miniport(IP)

WAN Miniport(IPV6)

WAN Miniport(L2TP)

WAN Miniport(Network Monitor)

WAN Miniport(PPPOE)

WAN Miniport(PPTP)

WAN Miniport(SSTP)

Please advise further course of action.

Regards

Balram

HP Support Agent
Posts: 5,056
Member Since: ‎09-03-2013
Message 5 of 9 (5,822 Views)

Re: windows 8.1 bluetooth driver

Hi balram,

 

None of those are Bluetooth adapters. Do you have a Bluetooth section in the Device Manager? There are 3 different Bluetooth adapters can work with this model. I have included the three drivers below, try to match that up with your Bluetooth adapter. If you can't find the specific Bluetooth adapter trying installing them one at a time and see if you get an error message or if it works.

 

Ralink Bluetooth Driver:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-119299-1&cc=us&dlc=en&lc=en...=

 

Intel Bluetooth Driver:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-111537-1&cc=us&dlc=en&lc=en...=

 

Qualcomm Atheros Bluetooth Driver:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-111537-1&cc=us&dlc=en&lc=en...=

 

Thank you,

 

 

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
Student
Posts: 1
Member Since: ‎12-19-2013
Message 6 of 9 (5,760 Views)

Re: windows 8.1 bluetooth driver

me need driver bluetoot for win 8.1 

Honor Student
Posts: 3
Member Since: ‎11-30-2013
Message 7 of 9 (5,718 Views)

Re: windows 8.1 bluetooth driver

Dear Sir

As suggested by you I tried sp61795 and sp59207 drivers. Link 2 and Link 3 of your mail are same referring to sp59207.

None worked. Please advise.

Student
Posts: 1
Member Since: ‎11-26-2013
Message 8 of 9 (5,674 Views)

Re: windows 8.1 bluetooth driver

send me please bluetooth driver windows8.1

Student
Posts: 1
Member Since: ‎12-19-2014
Message 9 of 9 (1,222 Views)

Re: windows 8.1 bluetooth driver

I can not find the settings after I refreshed my PC. I hade windows 8 now 8.1.

 

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