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Top Student
beccawalter
Posts: 5
Member Since: ‎08-03-2013
Message 1 of 13 (4,534 Views)

wireless capability is 'turned off ' :( cant turn back on

I have a HP Pavilion dv6 notebook. How can I turn tje wireless capabilities back on? The network (trouble shooting) is telling me thats the problem.
Thanks so much!
Dean
Vidya
Posts: 6,495
Member Since: ‎07-17-2009
Message 2 of 13 (4,532 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

Please provide the model number or product number of your notebook.

I am an HP employee.

Regards,
Vidya

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Top Student
beccawalter
Posts: 5
Member Since: ‎08-03-2013
Message 3 of 13 (4,523 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

Model number: XG871UA#ABA
Dean
Vidya
Posts: 6,495
Member Since: ‎07-17-2009
Message 4 of 13 (4,517 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

Install the drivers from the following weblinks, one of the drivers would be needed for your system:

Ralink 802.11 b/g/n WiFi Adapter
http://ftp.hp.com/pub/softpaq/sp53501-54000/sp53536.exe

Atheros 2011 Wireless LAN Driver
http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53261.exe

Broadcom Wireless LAN Driver for Microsoft Windows 7
http://ftp.hp.com/pub/softpaq/sp49501-50000/sp49541.exe

 

Press the wireless button on and start using it.

HP Notebook PCs - Setting Up a New Connection to a Wireless Local Area Network (Windows 7)
Basic instructions for connecting a notebook, running Windows 7, to an existing wireless home network for the first time
I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Top Student
beccawalter
Posts: 5
Member Since: ‎08-03-2013
Message 5 of 13 (4,509 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

My internet connection is off and im on my phone. I have a homegroup network at my house already that want to connect to but no networks will show up, the links wont work on my phone i already downloaded them :smileysad: above that you posted. I tried manually connecting because I have the password for the network but that didnt work either
Dean
Vidya
Posts: 6,495
Member Since: ‎07-17-2009
Message 6 of 13 (4,495 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

Please check if you have wireless drivers installed and is turned on.

 

If not, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id  or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Top Student
beccawalter
Posts: 5
Member Since: ‎08-03-2013
Message 7 of 13 (4,489 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

I cant find that :smileysad:
Top Student
beccawalter
Posts: 5
Member Since: ‎08-03-2013
Message 8 of 13 (4,487 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

I just had to turn my computer off aparently it froze im sorry! Thank you
Dean
Vidya
Posts: 6,495
Member Since: ‎07-17-2009
Message 9 of 13 (4,485 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

The troubleshooting steps mentioned in the following weblink might help you:

HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
Wireless Internet connections suddenly drop? Can't connect via wireless? Error messages when using a wireless network? These instruction might help.
I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Honor Student
ryan16
Posts: 2
Member Since: ‎10-21-2013
Message 10 of 13 (4,362 Views)

Re: wireless capability is 'turned off ' :( cant turn back on

how can i turn it on back my wireless capability, i try several times the f12 but did not work. can you help me to back on my wireless cability.
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