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‎05-26-2011 07:18 AM

HP Recommended

i have a hp620 notebook and until now i didnt have problems with it...but in the last few weeks the wi button its turn off all by himself..and i cant turn it on back.the button it doenst work and when i click connect to it says that is not connected and troubleshoot is that wi fi is off.... can somebody tell me how can i turn it on?? the lapt it doesnt have an external button..its have only a task above the taskbar...and when i press it apear the blotooth but the wi still doenst work..i dont know what to do..im not so good in the it problems.. pls help 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2011 07:21 AM

HP Recommended

Hi,

 

Try a hard reset as follows.

 

Shutdown the notebook, unplug the AC Adapter, remove the battery, and then hold down the Power button for a full minute.  Then re-insert the battery and plug in the AC Adapter and see if this helps the issue.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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22 REPLIES 22

‎05-26-2011 07:21 AM

HP Recommended

Hi,

 

Try a hard reset as follows.

 

Shutdown the notebook, unplug the AC Adapter, remove the battery, and then hold down the Power button for a full minute.  Then re-insert the battery and plug in the AC Adapter and see if this helps the issue.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎05-26-2011 07:27 AM

HP Recommended

ill try now..tks a million....... ill let u know if its work.. tks again..

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‎05-26-2011 07:33 AM

HP Recommended

unfortunaly it doenst work.. it happend before 1 time..and i made it.but i dont remember what ive done ..and how i turn it on..but i did it...

but now i cant do it anymore.. :((( i think i will crash it X(

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‎05-26-2011 07:37 AM

HP Recommended

Hi,

 

Please post back with the following.

 

1.  The full Model No. or Part No. of your notebook.

 

2.  The operating system and version you are using ( ie Windows 7 32bit )

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎05-26-2011 07:55 AM

HP Recommended

the model is  HP 620 Delphi  

model number D40

the oper. system is windows 7  

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‎05-26-2011 08:05 AM

HP Recommended

Hi,

 

Open windows Control Panel and open Windows Mobility Centre - can you enable the wireless adapter here?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎05-26-2011 08:12 AM

HP Recommended

 i cant find the windows mobility center .. 😞 i told u im not that good.. 😞 i dont wanna enoy u..sorry

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‎05-26-2011 08:14 AM

HP Recommended

i found it.. but i cant click on it to turn on..dont know why..

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‎05-26-2011 08:15 AM

HP Recommended

Hi,

 

No problem :generic:

 

Click the Start Menu, type mobility centre and click the option that should appear at the top.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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