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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2015 08:59 AM

HP Recommended

Trying to set up eprint but when I attempt to find updates for my printer, keep getting 500 Internal Service Error. Is that my laptop or the printer? Haven't been able to print via USB so I thought I would go the wireless route. Thinking it might be the printer (pretty old). Thanks for any help.

4 REPLIES 4

‎04-28-2015 01:25 PM

HP Recommended

Hey @Kodiak392, 

 

Welcome to the HP Support Forum.  :robothappy:

 

I understand you're encountering an error with your HP printer.  I would like to help, but need to know more about your setup.  

 

  • Which HP printer do you have? 
  • What version of operating system are you working with on your laptop?  

Please respond with details and I'll be happy to help.  

 

Thank you!  

 

E-roq
I work on behalf of HP

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‎04-29-2015 04:25 AM

HP Recommended
Have a Officejet J6480 all I one and Windows8. Thanks
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‎04-29-2015 12:53 PM

HP Recommended

Hey @Kodiak392, 

 

Thanks for getting back to me.  

 

I recommend a fresh start with your HP Officejet J6480 All-in-One Printer setup wherein you uninstall your drivers and reinstall while using your usb connection to convert to wireless.  Here's how:

 

Click here to install the HP Officejet Software and Driver Removal Utility.  Run this utility to fully remove your printer's driver.  

 

Next, click here to install the HP Printer Install Wizard for Windows.  Run this utility to complete a usb installation of your printer.  Naturally, with this approach you'll be connecting your printer to your computer via usb.   Follow the prompts to complete the installation and then select the convert to wireless option when it pops up.  If your computer doesn't automatically detect your network settings, make sure you know your exact network name (SSID) and wireless password.  

 

If you run into any issues with your setup, click here to install the HP Print and Scan Doctor for Windows as it will automatically detect and correct common software barriers to a working install.  

 

Please let me know the result of your troubleshooting by responding to this post.  Thank you for posting in the HP Support Forum and have a great day!  

 

:robotvery-happy:

E-roq
I work on behalf of HP

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‎12-04-2015 08:55 PM

HP Recommended

HI 

THIS IS AHMAD 

my printer is m4345 mfp and I M FACING problum is  "500 internal eror" whn i search ip

kindly help me as soom as possible 

thanks 

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