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Student
Monkey_9
Posts: 1
Member Since: ‎03-07-2012
Message 1 of 5 (4,461 Views)

AirPrint and firmware upgrades HP Photosmart B110a printer

IPad2 is not picking up the HP Photosmart B110a.   HP websites say that it is airprint compatible with a firmware upgrade.  I have selected Product Updates from the Preferences menu of the printer and it says that it has the most current updates installed.  Any thoughts?  The printer is set up in ePrint and is definitely connected to the Wifi network the IPad is on.

 

 

Associate Professor
stix4
Posts: 1,494
Member Since: ‎04-25-2011
Message 2 of 5 (4,443 Views)

Re: AirPrint and firmware upgrades HP Photosmart B110a printer

Hello,

Thanks for the post.  With this one, I've included a couple of links below that should assist with this issue.  Good Luck!  

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02946894&tmp_task=solveCategory&cc=us&dlc=en&la...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02836005&cc=us&dlc=en&lc=en&os=219&product=4022...

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HP Support Agent
Jon-W
Posts: 723
Member Since: ‎02-24-2012
Message 3 of 5 (4,436 Views)

Re: AirPrint and firmware upgrades HP Photosmart B110a printer

First off what model of wireless router are you running? You may not be on the same network as the printer with your apple device. To check communication obtain the ip address of the printer, usually done under setup, then wireless, then wireless test report. You can then type the ip address in to safari on your apple device. IF you are on the same network a page will load for the printer, if not it will time out. Another issue may be multicasting. Some routers have multicasting off by default which is what is used to communicate with airprint. There is a free app called "discover - bonjour browser" in the app store which can help you determine if this is the case. Simply run the app, look under local for domain, and look for bonjour scanner in the list. If this is not listed then multicasting is not enabled on your router.

Jon-W
I work on behalf of HP


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Honor Student
ujbuk
Posts: 2
Member Since: ‎11-18-2013
Message 4 of 5 (2,705 Views)

AirPrint and firmware upgrades HP Photosmart B110a printer

Hello,

 

I have the exact same problem.  When I first set up my HP Photosmart e-all-in-one B110 on my wireless router, it worked just fine as an Air Print printer from my Mac, iPhone4, my wife's iPhone5, and our iPad2.

 

Then the first problem after a few months was the B110 would sometimes show up as an AirPrint printer, and sometimes it would not. Showing a message in iPad of "no AirPrint printers found".  But the printer is veritably there, and the WiFi connection still the same.

 

And finally now, the B110 never shows up on apple devices.  We always get the "no AirPrint prnters found".  This means we are now totally unable to print.  The B110 does not connect using USB, so in fact AirPrint is the only way, as we are Apple environment users.

 

I have done all the suggested fixes.  Download latest firmware from the Printer's control panel.  Shutdown, power cable out, leave, restart, re connect to the WiFi router, run the WiFi connectivity test - which comes out fine with a proper IP address and "Passed" status.  All apple devices have also had their iOS updated to the latest version.  All this has been done numerous times.

 

Its a pity that AirPrint used to work so fine.  And now it doesnt.  So the printer is useless since it cannot be wired to Apple Mac either.

 

Does anyone have a solution please?

 

Thanks. Ujbuk.

Associate Professor
stix4
Posts: 1,494
Member Since: ‎04-25-2011
Message 5 of 5 (2,692 Views)

Re: AirPrint and firmware upgrades HP Photosmart B110a printer

Hello Ujbuk,

Thanks for the post and the detailed problem description, that type of information is very helpful.  Just curious, did you happen to move or even replace your router at the time frame around when your devices were not able to print via Airprint?  I know you have performed a lot of the suggested steps in the document below but check this document, specifically the "no AirPrint printers found" section.  Good Luck and let us know the results...

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02623193&lc=en&product=4022343&tmp...

 

 

I worked for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation