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Master's Graduate
Vanricker
Posts: 264
Member Since: ‎08-27-2009
Message 1 of 211 (183,627 Views)

AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

Greetings,

 

Please see this link for information about how to use AirPrint with  HP ePrint products - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

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I am an HP employee
Tutor
jacksonian
Posts: 4
Member Since: ‎01-23-2009
Message 2 of 211 (182,886 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

I have the 8500 Premium.  The link you posted just says, "The following products will be AirPrint compatible after downloading and installing a firmware update, available in December 2010, using the product control panel:"

 

How exactly do I do this "using the product control panel'?  I can't find any firmware update on the HP support site and I can't find any option on the front panel of the printer to do any firmware update.  This is extremely vague.  Please explain.

Student
mpgraff
Posts: 1
Member Since: ‎12-12-2010
Message 3 of 211 (182,860 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

Do you need the 8500 A Premium to use airprint, or will it work with 8500A Plus?

Tutor
jacksonian
Posts: 4
Member Since: ‎01-23-2009
Message 4 of 211 (182,841 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

Yes, the link clearly says that the Plus and the Premium will work after a firmware update. But it doesn't explain how to do this firmware update.
Master's Graduate
Vanricker
Posts: 264
Member Since: ‎08-27-2009
Message 5 of 211 (182,802 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

Hello, 

 

This is how you updated the printers firmware:

 

from the printers control pane, home screen

 

Right Arrow – Setup – web services Setup – product updates – check for product updates

 

hope this helps

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I am an HP employee
Honor Student
waltkinsey
Posts: 2
Member Since: ‎12-22-2010
Message 6 of 211 (182,223 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

Was the solution you suggested applicable only to the machine in question in that thread? I have a C309g Photosmart, and want to check for updates for my machine to see if I can print using my iPhone or iPad over iOS 4.2 Airprint.

Top Student
caseyo4
Posts: 4
Member Since: ‎12-22-2010
Message 7 of 211 (182,181 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

The above firmware update description does not apply to the HP Officejet Pro 8500 A909n Series.  Where is the firmware update for this particular printer?

 

Thanks!

Student
ranteq
Posts: 1
Member Since: ‎12-23-2010
Message 8 of 211 (182,143 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

Hello,

I have HP Photosmart Premium C309g-m and there seems to be no option to update the printer firmware in the printer menu. All items under "Setup" option are listed below:

 

Network

Tools

Preferences

Bluetooth

Snapfish Web Proxy

 

 

I was also unable to find an option to update the firmware in any of the submenus. Please tell me how do I update my printers firmware.

 

Any help is much appretiated.

 

Thank you,

 

Jan

 

Teacher
headsortails
Posts: 132
Member Since: ‎11-29-2010
Message 9 of 211 (182,137 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

The Photosmart C309 does not support AirPrint. One needs this year's model, the C310. Here's the list of HP printers that include AirPrint:

 

http://www.hp.com/sbso/printing/mac/apple-airprint.pdf

 

I don't believe that the C309 is an e-print printer either.

 

I hope this helps.

Honor Student
ringer5
Posts: 2
Member Since: ‎01-09-2011
Message 10 of 211 (180,660 Views)

Re: AirPrint - how to use Apple's AirPrint solution on HP ePrint Printers

connect your apple device to your computer.  Then go to iTunes - your device and os - it should show any upgrades and installl them for you

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