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02-05-2012 03:07 PM
I am trying to get Airprint on my iPad 2 to connect with my HP C410a Photosmart Premium eprinter. It keeps saying it cannot find a printer. Help! (The eprint function works just fine.) They are both connected to the same wireless internet in my home.
02-06-2012 09:55 AM
Sometimes there are settings on routers that prevent devices on a network from seeing each other for security reasons. If you have checked these settings and nothing looks out of the ordinary then try the following steps:
First, unplug the printers power cord while it is still on. Leave it unplugged and walk to the router. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically. Now go back to the printer and plug its power cord back in. Once plugged back in the printer should power on automatically.
Feel free to reply to this post if you are still experiencing issues.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
03-25-2012 08:17 PM