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08-02-2012 06:27 PM
Just bought a HP Officejet 4620 - CZ295A
Windows XP - Firefox browser
When attempting to create an account at the eprintcenter.com website I continuously receive the message:
"Ajax submit failed: error = 403, Forbidden"
I used MS/IE to signup (not my preferred browser by any means!)
I also get the same error message when attempting to sign in when using Firefox.
08-02-2012 06:33 PM - edited 08-02-2012 06:36 PM
Clear your bowsers cache and then try Internet Explorer.
If my post resolved your problem, please mark it as an Accepted Solution ...
I used to work for HP, but now I'm retired.
08-03-2012 10:50 AM
I just viewed the website on my computer, and it appears to be working okay on my end. It's possible that there's a setting in your web browser responsible for what you're seeing. I would recommend trying the following steps:
1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.
2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.
Although I work for HP, my posts and replies are my own opinion and not those of HP.