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Student
Michael-Holland
Posts: 1
Member Since: ‎02-24-2012
Message 1 of 7 (1,318 Views)

Ajax submit failed: error =403, Forbidden

Ajax submit failed: error =403, Forbidden when I try to sign in to eprint to setup my printer for the first time

Teacher
TnTtroy
Posts: 92
Member Since: ‎02-23-2012
Message 2 of 7 (1,313 Views)

Re: Ajax submit failed: error =403, Forbidden

I heard a rumour this is a known issue which is server side (the ePrint website) and is being looked into.

 

If you do a search for your question on the board you'll see quite a few queries which are the same as yours


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Student
fbgoldfish
Posts: 1
Member Since: ‎02-28-2012
Message 3 of 7 (1,252 Views)

Re: Ajax submit failed: error =403, Forbidden

The same thing just happened to me. Hopefully they get this fixed soon!

Teacher
TnTtroy
Posts: 92
Member Since: ‎02-23-2012
Message 4 of 7 (1,250 Views)

Re: Ajax submit failed: error =403, Forbidden

Some people have been able to get around this by using an alternate browser like Firefox or Google Chrome.

Although I am not affiliated with HP, please give Kudos if I've answered your question :smileyhappy:
Top Student
pkannojoo
Posts: 5
Member Since: ‎03-17-2012
Message 5 of 7 (1,140 Views)

Re: Ajax submit failed: error =403, Forbidden

I did reboot but still it didn't work. I have this problem in Firefox and it works in IE. I would still like to understand why it is not working in Firefox.

Thanks in advance.
Tutor
spcurtis81
Posts: 6
Member Since: ‎07-26-2012
Message 6 of 7 (941 Views)

Re: Ajax submit failed: error =403, Forbidden

I'm experiencing this too however I've had to switch from google Chrome (not working) to Internet Explorer 9 which is.

Master's Graduate
zack_hp
Posts: 369
Member Since: ‎01-11-2012
Message 7 of 7 (939 Views)

Re: Ajax submit failed: error =403, Forbidden

I just viewed the website on my computer, and it appears to be working okay on my end. It's possible that there's a setting in your web browser responsible for what you're seeing. I would recommend trying the following steps:

1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.

2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.

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