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earthenvessels
Posts: 1
Member Since: ‎04-03-2013
Message 1 of 4 (715 Views)

Blank Control Panel on Deskjet 3510 printer

i recently purchased an hp deskjet 3510.  the control screen on the printer no longer displays any information.  it's just a blank screen.  how can i get it to function again?

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 2 of 4 (695 Views)

Re: Blank Control Panel on Deskjet 3510 printer

It sounds like there may be an issue with an electrical connection in your Deskjet 3510.  However, it could also be something simply tied up in the internal software of the printer.

 

The first step I would advise is to perform a full power drain on the unit.

 

  • Unplug the printer while powered on
  • Unplug the other end of the power cord from the direct wall outlet
  • Separate the power cord from the power module in the middle of the cord length
  • Wait 60 seconds
  • Plug the power cord and module back together
  • Plug the power cord into the printer and the other end into a direct wall outlet for power

Does the unit begin to power up and function as intended at this point?

 

 

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Student
jdog69
Posts: 1
Member Since: ‎07-15-2013
Message 3 of 4 (504 Views)

Re: Blank Control Panel on Deskjet 3510 printer

I didn't submitt the posting about the blank control panel, but I followed the steps, and still have the same issue. Any advice? I'm on a mac.

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Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 4 of 4 (499 Views)

Re: Blank Control Panel on Deskjet 3510 printer

Hi jdog69,

 

Here is a troubleshooting guide for that issue.  Click Here  Does that help?

 

If not and the printer is in warranty, you can contact HP Support for help.  Contact HP Worldwide 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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