03-15-2013 05:15 PM
I have a brand new HP Deskjet 3520, I've turned on Wireless Direct, and I'm trying to print from a Samsung Galaxy Nexus. I can see the printer's wireless network from the phone, but every time I try to connect to it, the phone says "Obtaining IP Address" but never fully connects. When I go to the HP ePrint app on the phone, it can't find the printer (probably because I'm not fully connected).
I've tried printing from an iphone as well. I have the same issue with appearing to not fully connect to the printer's network, but I am able to print out documents. However, I really need the printer to work with the Samsung phone.
03-15-2013 06:07 PM - edited 03-15-2013 06:09 PM
You need to verify that your Samsung supports ad-hoc connections. I doubt it does. Same with the iPhone. Call Samsung and Apple to check.
However since the printer supports ePrint, I suggest you set it up that way.
If my post resolved your problem, please mark it as an Accepted Solution ...
I used to work for HP, but now I'm retired.
03-17-2013 09:35 AM
I use ePrint with my Samsung Galaxy SIII.
After registering the printer with HP, and obtaining the required "@hpeprint.com" email address, I set up a contact named "Printer" and simply forward any emails I want printed to that name.
The ePrint app from the Play store will handle the rest (though it still chokes on secure web pages).
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!