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Student
missyi1972
Posts: 1
Member Since: ‎10-20-2011
Message 1 of 8 (3,587 Views)

Can't print from iPhone

Hp Photosmart C310A.... I've printed from my iPhone before...but I can't now....it recognizes printer....appears to send to printer...but then nothing happens...

Teacher
Josh_C
Posts: 127
Member Since: ‎05-04-2011
Message 2 of 8 (3,583 Views)

Re: Can't print from iPhone

Hi Missyl1972,

 

I would like you to follow the steps below.

 

> Clear the print queue on the iPhone.

  •  Double click on the home key on your iPhone.
  •  You will see the print center in there.
  •  Select the print jobs and cancel them.

> Power cycle the printer/.

> Power cycle the mobile.

> Power cycle the router.

 

Let us know if this helped you.

 

Thanks
Josh.C

Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.
Master's Graduate
Cole_M
Posts: 438
Member Since: ‎05-04-2011
Message 3 of 8 (3,583 Views)

Re: Can't print from iPhone

Hi missyi1972,

 

Try:

  1. Press the home button two times from the home screen (this should bring up your multitasking at the bottom)
  2. If you have documents pending in Print Center, cancel them.
  3. Try to AirPrint again.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.
Honor Student
joiebug
Posts: 2
Member Since: ‎12-04-2011
Message 4 of 8 (3,510 Views)

Re: Can't print from iPhone

Same problem. Your solution did not help. Using an iphone 4 with IOS 5 installed. Unable to print to Photosmart Plus b210 when I previously had no trouble at all. Now it sends print but nothing ever reaches printer. Print Summary status says "printing" but little wheel keeps spinning without resolution. What do I do? This is really annoying.

Honor Student
joiebug
Posts: 2
Member Since: ‎12-04-2011
Message 5 of 8 (3,507 Views)

Re: Can't print from iPhone

Doesn't work. Still unable to print. Print summary says "printing" but never resolves into a completed job. What do I try next? Really annoying.
Student
danthony
Posts: 1
Member Since: ‎01-04-2014
Message 6 of 8 (1,575 Views)

Re: Can't print from iPhone

worked like a charm,  don't know why it was backed up, but thank you very much

Regents Professor
Ciara_B
Posts: 6,306
Member Since: ‎11-27-2009
Message 7 of 8 (1,461 Views)

Re: Can't print from iPhone

@danthony 

 

 

Was it clearing the print queue that resolved it?

 

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
AnnR1
Posts: 1
Member Since: ‎02-08-2014
Message 8 of 8 (1,379 Views)

Re: Can't print from iPhone

Just clearing the print queue did it for me. I could never find the queue before. Thanks so much!
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