HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Can't sign in to begin using ePrint (82 Views)
Reply
Reply
Topic Options
joychristine Student
Student
joychristine
Posts: 1
Registered: ‎08-11-2012
Message 1 of 2 (82 Views)
Report Inappropriate Content

Can't sign in to begin using ePrint

‎08-11-2012 09:03 AM

I bought a new HP40620 and am unable to sign in.  It says I am already signed in another account.  To my knowledge I have not signed in prior to this.  Request for new password was accepted for passport to get here but can't sign in to ePrint  Thanks for any help.  Is there a phone number to get help?  Joy

0
Reply
0
Please use plain text.
 
HP
HP
Shirlzz1
Posts: 3,206
Registered: ‎12-12-2011
Message 2 of 2 (31 Views)
Report Inappropriate Content

Re: Can't sign in to begin using ePrint

‎08-13-2012 09:15 AM

I will need some more information in order to help out? Do you have an Office jet 4620? When I search and alter the information you provided in the original post that is one of the two options that I find.  The other option is an OJ 4622. Also, what is the exact error message that you are getting? Is it telling you that the email already exists and are you seeing this error message? 

 

eprinterror.JPG

 

To answer your last question, Yes there is a number to assist in setting up ePrint for US and Canada. That number is 1-855-785-2777

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
0
Reply
0
Please use plain text.