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04-16-2012 11:10 AM
When I send a document from my blackberry playbook to my HP D110A all in one printer it shows up as spam or contains a virus a virus ? but I can send the same message from lap top or blackberry phone and the printer prints. Documents have been scanned for virus and i use the correct e mail address. any help would be appreciated thanks
04-18-2012 11:33 AM
Do you happen to have a signature on the playbook? If so, I would recommend removing the signature and trying again.
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04-18-2012 11:39 AM
I've noticed other customer's report similar problems using ePrint using a Blackberry device. Some customers found success using a different email client. At least as a troubleshooting step this will help you determine if there's an issue with the client. Other tips... make sure there's a subject line, only send to the printer's ePrint email address (one recipient), total number of attachments can't exceed 5 mb. I hope this helps!
04-18-2012 11:47 AM
Another thing to add. Ensure that you are putting a "subject" in the subject line. Be sure and reply if you have anymore questions.
Although I work for HP, my posts and replies are my own opinion and not those of HP.