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04-13-2012 10:06 PM - edited 04-13-2012 10:10 PM
1. HP Color Laser Jet 2605dn
2. Windows 7 64-bit
3. "replace supplies"
4. Had just replaced an HP cyan cartridge
For some reason the printer is not recognizing the new cartridge. I opened another new cartridge (both HP) and got the same thing. In examining the printer the metal plate looks ok, and I did not see anything that was obvious. I tried turning printer off, re-calibrating, nothing seems to work.
04-17-2012 05:04 PM
Hi me- Hope you are doing well and welcome to the forum;
Your Laserjet HP Color Laser Jet 2605dn is a commercial product. I will suggest posting in the forum for HP Business Support for a better chance at finding a prompt solution.
You may find the commercial Laserjet board here.
Best of luck.
04-20-2012 11:51 AM
Thanks for the post. This is an odd one, two cartridges in a row.....I've included a link below that may assist in getting this resolved. Do also post this question on the links that were provided earlier. Good Luck!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*