Color Laser Jet 2605dn does not recognize new replaced HP cartridge.Reads "replace supplies" [ Edited ]

[me-]

1. HP Color Laser Jet 2605dn

2. Windows 7 64-bit

3. "replace supplies"

4. Had just replaced an HP cyan cartridge

For some reason the printer is not recognizing the new cartridge. I opened another new cartridge (both HP) and got the same thing. In examining the printer the metal plate looks ok, and I did not see anything that was obvious. I tried turning printer off, re-calibrating, nothing seems to work.

HELP

[RobertoR]

Hi me- Hope you are doing well and welcome to the forum;

Your Laserjet HP Color Laser Jet 2605dn  is a commercial product. I will suggest posting in the forum for HP Business Support for a better chance at finding a prompt solution.


You may find the commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

Best of luck.

RobertoR

[stix4]

Hello,

Thanks for the post.  This is an odd one, two cartridges in a row.....I've included a link below that may assist in getting this resolved.  Do also post this question on the links that were provided earlier.  Good Luck!

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=...

[nutrition]

This is exactly what happened to me, and I can't print anything