05-16-2012 09:23 AM
This question was solved. View Solution.
05-16-2012 02:48 PM
I do apologize that you are having this issue with your printer. Below are a few steps that should help you resolve your issue:
Touch the Setup Button on the printer.
Use the right arrow button to scroll to the right until you see "preferences"
Use the arrow keys to scroll until you see "Energy Save Mode"
Use the arrow keys to scroll to "OFF"
If you printer has not gone back to the home screen press the "HOME" button (picture of a HOUSE)
I sure hope all works well for you.
If you have any more questions, comments, or concerns please feel free to repost. Thanks
Although I work for HP, my posts and replies are my own opinion and not those of HP.