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Discarded. email sender is not an allowed sender. (331 Views)
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WAParker Honor Student
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WAParker
Posts: 2
Registered: ‎11-08-2010
Message 1 of 3 (331 Views)
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Discarded. email sender is not an allowed sender.

‎11-09-2010 06:53 PM

I've verified that the sender is approved.  Why does eprint not accept and allow it to be printed?

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windrunner123
Posts: 220
Registered: ‎03-31-2010
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Re: Discarded. email sender is not an allowed sender.

‎11-11-2010 05:56 PM

Hi WAParker,

 

If you sent the printer to be Open mode, does it print out fine?

Just to help with the troubleshooting :-

 

1. What email client are you using?

2. Which email provider are you using?

3. From what device are using to email to print? Mobile device or computer?

 

Thank you

I am an HP employee


**** Please mark the post that solves your problem as "Accepted Solution" ****
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ExecTech24 Honor Student
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ExecTech24
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Registered: ‎04-13-2012
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Re: Discarded. email sender is not an allowed sender.

‎04-13-2012 10:16 AM

I have the same problem right now.  I deleted the printer and readded it to the profile, but no luck.  It will print internet email addresses like GMAIL, but something has changed with how it sees our corporate email addresses.

 

Allowing all senders works but that's not a solution for a major executive of a company.

 

What changed?  He has 2 HP E Print capable printers and they both now do this.  One is at his house, and one is in our office.  All firmware is upgraded and up to date.

 

Something definitely is screwy with the service itself right now.

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