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E-print wireless connectivity issues (294 Views)
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jawshoeah Student
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jawshoeah
Posts: 2
Registered: ‎10-20-2011
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E-print wireless connectivity issues

[ Edited ]

‎10-20-2011 03:36 PM - edited ‎10-20-2011 03:53 PM

I have recently purchased an e-print enabled printer (yesterday evening), and have not been able to get it to download any apps. I bought it specificly to print via Google's Cloud Print service. I am able to connect to my wifi access point (it's a Meraki Access Point hooked to a switch, which is hooked to the DSL modem).  However, when I go to apps, I keep getting the message that there are problems connecting to the server.

 

Here is what I know:

 

  • I am able to connect to my access point with no issues.
  • The Wireless Network Test Report prints out that there are no issues. Everything listed has passed.
  • There are no firewalls enabled on both my access point and my DSL modem.
  • All other machines hooked to my access point are able to access the internet.
  • I am getting an internal IP address form my access point.
  • When I enter the Wireless Setup portion of the menu system, it states that I am not connected. When I repeat the process of connecting to my SSID, I get the same error.

Additonal information:

 

  1. Product Name: HP Photosmart D110 All-in-One series.
  2. OS: Not applicable, but Windows 7 64-bit
  3. Error Message: On printer: "There is a problem connecting to the server. Press Retry to connect again, or OK to exit." The blue wireless light is also blinking.
  4. No changes made, this is a brand new out-of-the-box printer.

 

If there are any additional pieces of information needed, please ask! I would like to have this working relativly soon (the next couple days). Thank you so much!

 

EDIT:

 

In case this helps, here is a screen shot of my event log for the printer on my access point.

 

printer.png 

 

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