06-02-2014 08:24 AM
06-04-2014 01:51 PM
Welcome to the HP Support Forums. I understand that when you print from your iPad to your Deskjet 3000 printer using the HP ePrint app on your iPad that the printer gives you blank pages.
To better assist you, would you please provide some further information:
- How is the printer connected (USB and/or wireless)? You mention that it’s connected by USB to a Windows computer, but you mention trying to print from HP ePrint which needs the printer connected to a wireless network.
- Are you using HP’s ePrint app or a 3rd party app?
- Does this happen with everything you try to print from the HP ePrint app?
- If you have the HP ePrint app, have you activated the app?
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06-04-2014 04:01 PM
Thanks for replying.
The printer has both USB and wireless. It is connected to my wireless network successfully.
Yes I am using the proper HP ePrint app, and the printer is showing as connected on the app.
Yes it happens with everything, I have tried email, documents and photos, (the app successfully accesses my photos) and every time it's just a blank page. It makes all the right noises - takes ages for a "photo
" etc - just nothing there on the paper! I know there's nothing wrong with the ink/ printing heads etc as straight after if I plug in via USB to the windows laptop, it prints perfectly.
Yes I have activated the app.