Email discarded; not an allowed sender

[ExecTech24]

I'm the executive tech support for my company and the email addresses on one of my executive's allowed senders list are not registering as allowed all of a sudden.

I deleted the printer and readded it to the profile and  put the addresses back in, but no luck.  It will print when it receives internet email addresses like GMAIL, but something has changed with how it sees our corporate email addresses. (Exchange)

Allowing all senders works but that's not a solution for a major executive of a company.

What changed?  He has 2 HP E Print capable printers and they both now do this.  One is at his house, and one is in our office.  All firmware is upgraded and up to date.

HP Officejet 8500A

HP Lasejet 1536

Something definitely is screwy with the service itself right now.

Please help.. .

[printerplz]

Sorry to hear about you issues with the allowed senders list.

Have you tried leaving the eprintcenter.com account to everyone and tried sending the email and seeing if it prints that way? This would be a good step to see if it will print at all.

[ExecTech24]

Allowing all addresses works, but that is not an acceptable answer as it defeats the purpose of their being security on the printer.

[printerplz]

OK next click on where it says "View job History" this should display how the email address looks when we receive the email just to make sure there are no differences when we have it entered in the allowed senders list.

[ExecTech024]

Not sure what happened to my account, but it'snot allowing me to get in or reset my password - so I had to create a new one.

Anyway... I checked the email address and although my email address is in the allowed sender list, it is being read differently and has a long string of characters in front of it now.

For example:

John.Smith@email.com is in the allowed list.

But when you send a job as John.Smith@email.com, it gets discarded.  I checked the job history and it says,

not an approved sender prv=aa8123jajfas12kJohn.Smtih@email.com

So guess what... I added that long string to the list of approved senders and tried it again and it printed.

So either the service now has an issue with how it recognizes Exchange email addresses

OR

something has changed within our Exchange email addresses

I'm working with 2 printers, one in the office, and the other at a residence and they both do the same thing.

..... our email engineer just called and he thinks its our email addresses.  So at least I know how to get around the issue for now.

Thanks.

[printerplz]

Great glad I could help.

It looks like its how it's sending from you exchange server. Hopefully you are able to get that fixed too.

Post if you have any other questions