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02-05-2012 04:36 PM
I tried emailing a photo from my iphone 4 to my new HP Photosmart 5510 using my eprint email address but it would not print the photo, even when I chose a small file size. Other items printed successfully, just not the photos. Any suggestions?
02-06-2012 10:09 AM
It is actually better to increase the resolution/quality of the photo when trying to print using ePrint. If a photo is not 100dpi (dots per inch) then most often it will not print or will show as 'failed' in ePrintCenter. I would try increasing the filesize of the picture and try sending your ePrint email again. If this still does not work then you may try downloading the HP ePrint home & biz app from the App Store and try printing your photo using this app. You have more printing options within this app and can print directly over your wireless network or manually add your printers ePrint email address manually for printing if you are not on the same network.
Let me know if you still have issues or questions by replying to this post.
Although I work for HP, my posts and replies are my own opinion and not those of HP.