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05-11-2012 03:57 PM
tddgolfer; I hope you are doing well and welcome to the hp Forum;
Can you share what printer do you own? If you share what Operating system are you using I can provide you with better suggestions. Take the time to read this post it will help to formulate your question in a effecive way so more member of the forum can offer you suggestion and improving your changes of getting this issue solve Go here and post again. I wil do my best to assist you.
Best of luck;