Error combining Snapfish and ePrintCenter accounts for HP Web Services

[wyzarde]

Hi,

I'm attempting to log into my existing ePrintCenter account and I'm now being presented with the following message:

Your ePrintCenter account using <email> is associated with a Snapfish by HP account with the same email. These accounts will be combined into an HP Web Services account that will allow you to sign in to both Snapfish and ePrintCenter with one account.

This is all good and well, however when I provide my Snapfish credentials (checked by going through forgot password and changing the password) the login process rejects my Snapfish password.

How can I get past this in order to do some maintenance on my ePrintCenter account?

thanks, Mark

[DonovanH]

Hi wyzarde,

Are you still receiving this screen when trying to log in?

[mwjlw]

Hi there I am having the same problem - please can someone help?

thanks

mwjlw

[wyzarde]

Hi Donovan,

Yes. I've just retested it. Same screen. Same issue.

regards, Mark

[MikeLanghorn]

Hi DonovanH

Is there a solution to this issue as I am experiencing the same problem too.  I too have  reset my Snapfish password, so I am certain that the credentials are correct and work and I have used them to log into Snapfish on a stand alone basis - but this process to combine the two profiles keeps telling me that the snapfish password is invalid.  

[mwjlw]

Unfortuneatly the only way to fix it is to cancel the snapfish membership via email to customer service and then restart the process.  Worked perfectly for me.  Hope this helps.