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08-21-2011 11:29 AM
Hi there, I'm hoping someone can help me! We recently purchased an HP Laserjet 1102w printer for our home. No problems using the printer in the standard way over our network but now I'm trying to get the 'eprint' portion running. I have:
Printed my configuration page
Entered the IP in a web browser
Looked for the Web Services tab - none~!
Created an account with hp - entered a PIN that came through my email.
Installed updates, including firmware update
Went back to the browser-IP window to look and see.
Went back to the browswer-IP window after a full reboot of everything...
Cried a little.
Can someone tell me what next steps to take in order to get my email address?
08-21-2011 11:40 AM
Unfortunately, the specific model does not provide ePrint capabilities, but only Airprint fumction (iPhone / iPad printing through the local network)
You mey see the full Web Services devices chart below:
If my post resolved your problem, please mark it as as Accepted Solution
10-17-2011 01:44 AM - edited 10-17-2011 01:49 AM
I'm so disappointed in this p1102w that it doesn't have ePrint access. I know I saw it somewhere .so... http://www.shopping.hp.com/webapp/shopping/can.do?
11-01-2011 08:04 PM
I have the p1102w, and I do have a Web Services tab--at least I do since I upgraded the firmware. You may want to try doing that too. That said, whenever I try to enable web services, I get an error message that reads "Connection error. Check Internet connection." If you can figure out that one, let me know...
11-02-2011 08:52 AM
The first thing to do with a laserjet is to perform a firmware update by going to Support and Drivers for that model at www.hp.com.
I had recently did a firmware update that was claimed not to support ePrint and the web services tab was available after the update.
I cannot guarantee this to be the case here, but it is worth trying.
11-02-2011 10:54 AM
Okay... supposing you already updated the firmware and have the web services tab but when you click on "Enable Web Services" you get "Connection error. Check Internet connection." If you know the internet connection is working, how do you deal with that?
11-02-2011 11:02 AM
I would recommend setting a static IP address for the printer.
When logged into the web server of the printer, you should be able to click on a network tab.
Here, you should see an option for networking or IPv4 on the left.
Now, select manual instead of automatic.
You should be able to select manual then suggest an IP address (wording may be different).
I would recommend keeping the suggested information with the exception of the IP address. Change it to match what it was assigned by DHCP (automatic). This IP can be retrieved from the address bar as it should still be visible.
Verify that the subnet and default gateway are correct for your network.
I would recommend either of two options for the DNS settings.
For Primary, enter either your default gateway or 126.96.36.199.
For secondary (may say alternate), enter 188.8.131.52 if it is not set as primary or 184.108.40.206 if 220.127.116.11 is set as primary.
Click save at the bottom.
It may take a minute, but you should get a message that the printer is working on the change and have the ability to click OK.
At this point, the address shold be static now.
Power off then power on the printer.
Attempt to enable web services again.
Let me know if this does not work or if you need further assistance.
11-07-2011 06:34 PM
Thanks for the try, but it still won't work. I have been waiting for a call from technical support for a couple of days now, and if I don't get a call soon, I guess I'll have to call them back.
02-20-2012 09:12 PM - edited 02-20-2012 09:12 PM
Setting the DNS is key to resolving the "Connection error. Check Internet connection." error. I have had a static IP address set on the printer since I first installed it (I wouldn't dream of setting up a printer with anything but a static IP address) but with no need to set the DNS prior to desiring to set up ePrint (printing itself never requires the printer to have DNS access), I hadn't bothered to change the DNS from 0.0.0.0; when I did that just now, the "Connection error. Check Internet connection." error was resolved.