HP 8600 prniter stuck on "idle".

[JCov]

We have a fairly new HP Office Jet Pro 8600. We easily connected a laptop to this printer and it worked fine for about 2 weeks. Now it shows its status as "idle" and nothing can get printed. The printer works just fine with another family computer. Any ideas? Thanks so much for any help.

[happytohelp01]

Hi JCov,

Thank you for being a member of the HP Support Forums.  I see that you are unable to print from one laptop to your Officejet Pro 8600 printer.

To better assist you, would you please give me some further information:

1. How is the printer connected (USB cable, ethernet, or wireless)?
2. What operating system are you using (Windows 7, Mac 10.9, or Windows 8, etc)? whatsmyos.com If you have a Windows operating system have you Tried the HP Print and Scan Doctor for Windows?  You can download it from hp.com/go/tools.
3. Are you getting any messages other than the “idle” one? If yes, what does the message say and where is it displayed (computer or printer)?

Thank you.

[JCov]

Thanks Happytohelp. This is a wireless connection using a Mac. When I send something to print, it shows up in the print que as "printing" but its just keeps showing this. When I pull up the printer/scan access under System Preferences, the light next to the printer description is green and it says "idle". It worked fine for a while, noting the light was green and the words might have said "ready". I have reset the printer connection (deleted and added agani) a couple of time bot to no avail.

[happytohelp01 · Accepted solution]

Hello JCov,

I appreciate the update, thank you. It definitely helps me with gaining a better insight into what is occurring.

I have included the Print Jobs are Stuck in the Print Queue document. It has a section for the different operating systems. Please click on the version of Mac OS X that you are using and follow the steps.

Please let me know how it goes.

[JCov]

Thank you very much. I performed all the other items in the link, except the disconnection of the printer. That seemed to be the answer and I was able to print. Mission accomplished....great job!