06-10-2014 04:10 PM
We have setup a "HP LaserJet Pro MFP M127nw" printer to print out orders from the website. The way we setup is
1. Customer completed an order.
2. an email send to the printer's email address. Then the printer will print this out.
It works maybe 60% of the time. While the confirmation email is the same format, some doesn't print and caused "a System Error, Try Again" This is very fustrating, because it doesn't give any notficiation via email that there is a order can not be printed.
Here are my questions
Why are we getting "System Error, Try Again"?
How can we prevent "System Error, Try Again"?
If we can prevent this from happening, is there a way to get notified if we received this message?
Can we have the system keep re-trying until we get the order?
Printer is connected to an internet router via a cable.
The printing works 60% of the time, but it has to be 99% reliable for this technology to be useful.
06-13-2014 10:23 AM
Welcome to the HP Support Forums. I understand that some of the print jobs sent to the printer’s ePrint email address fail to print.
I have included the ePrint Job Did Not Print document. It reviews the causes and solutions when an ePrint job fails. If you ever need to get a real time server status for ePrint, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
I work on behalf of HP
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