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12-06-2011 03:36 AM
I bought this printer a month ago, and there isnt many days it has been possible to print via eprintercenter. My printer displays an error "Unable to connect to the server" and when i look at eprintcenter.com it isnt available. I am extremely disappointed of HP which i thought had the proper knowledge to run this web service. There is obviously no stability og the server, and connection omes and goes. Am I to expect any improvements in near future or not?
12-08-2011 08:29 AM
I am having the same issue. Started a couple weeks ago. Since then the airprint function no longer works. I can do a factory reset on the printer, and the apps will work for about 2 minutes before i get the "unable to contact server" message again. Also the printer will not connect to wireless, I get an error that my password is wrong, but it is the same password i used for 15 laptops and 6 ipads (printer is located in an office building). As of right now, the firmware is up to date, and all ipads have the newest IOS installed. Any help would be very appreciated.
12-16-2011 09:48 AM
For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from completing.
a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to reattach to the cloud.
b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
01-20-2012 08:15 PM
1. Click your wireless button on the printer and note down the ip address (eg:192.168.1.100)
2. Come to your computer, open a browser and enter the ip address in the address bar noted in step 1.
3. You should see a web page that displays your printer name. Now click on the "Network" tab.
4. At the left side of page, click on "Networking"
5. Now underneath, click on "Network Address (IP)
6. On the same page, select (*) Automatic IP
7. At the bottom, below the DNS Address Configuration
select (*) Manual DNS Server
7.1 Enter "Manual preferred DNS Server" as 220.127.116.11
7.2 Enter "Manual Alternate DNS Server" as 18.104.22.168
8. Now click on "Apply"
That's it, you are set to connect to webservices.
9. Now go back to your printer, click the retry button or again click the ePrint button.
It should connect you to the HP webservices
10. After connecting, click print and you will get a claim/printer code.
11. Go to www.hpeprintcenter.com , register yourself with ur personal email address, after registration, you'll be asked to enter the printer code.
12. After entering the code, you'll then be able to assign a customized email address for your printer, choose your desired name.
13. Then it will ask who can send email to the printer, select your preferred option. I kept "anyone", i think it's safe bcoz only if I give my printer email address then others will get to know, secondly it's useful and I can ask my friends to send any report directly to my printer.
You are now set with ePrint capabilities.
You can test ePrint by sending an email to your printer email address.
That's it, Good luck!
04-13-2012 02:19 PM