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HP Photosmart 5514: Apps: Server Connection Error: -1 (352 Views)
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Honor Student
Cryss0113
Posts: 2
Registered: ‎04-25-2012
Message 1 of 2 (352 Views)

HP Photosmart 5514: Apps: Server Connection Error: -1

I have tried everything from updating, setting my printer back to default, reinstalling the software, etc...nothing seems to work. I can print from my computer, I can scan, I can do everything except access my Apps. I can even log onto the ePrint Center...but for some reason I cannot access any apps from my printer at all. Please assist.

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Shane_R
Posts: 7,842
Registered: ‎11-28-2011
Message 2 of 2 (293 Views)

Re: HP Photosmart 5514: Apps: Server Connection Error: -1

Hello,

The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4

If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?

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