HP Photosmart 5520. Can't scan to my computer (31704 Views)
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Student
burgoyn
Posts: 1
Member Since: ‎01-20-2013
Message 1 of 24 (31,704 Views)
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HP Photosmart 5520. Can't scan to my computer

HP Photosmart 5520. I can print FROM my computer just fine, but can't scan from the printer TO my computer. Message is "Connection Error." This happens sometimes, but usually I can fix by turning everything off, disconnecting, and starting over. Today nothing works. This is getting tiresome. Printing works fine.  BTW, I do not control the router & can't just turn it on and off. I am not technologically savvy; I just want the thing to work.

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banhien
Posts: 31,414
Member Since: ‎01-29-2009
Message 2 of 24 (31,695 Views)

Re: HP Photosmart 5520. Can't scan to my computer

Hi,

 

The scan to computer is disabled by default (I don't know why the software girls/guys desinged that way). On my machine, driver for Windows 8 is much better (even same exe file). Please enable it using the following steps (please note: for Windows machines)

 

   Double click printer icon on desktop,

   Click Manage Scan to Computer,

   Click Enable

 

You may want to tick the last square too.

 

Regards.

 

BH
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Student
Lroe
Posts: 1
Member Since: ‎05-26-2013
Message 3 of 24 (30,750 Views)

Re: HP Photosmart 5520. Can't scan to my computer

The Reply says:

 

  Re: HP Photosmart 5520. Can't scan to my computer [ New ]

Hi,

 

The scan to computer is disabled by default (I don't know why the software girls/guys desinged that way). On my machine, driver for Windows 8 is much better (even same exe file). Please enable it using the following steps (please note: for Windows machines)

 

   Double click printer icon on desktop,

   Click Manage Scan to Computer,

   Click Enable

 

You may want to tick the last square too.

 

WHICH sounds simple enought BUT I DON'T HAVE A PRINTER ICON ON MY DESKTOP AND NOTHING ELSE I TRY SEEMS O WORK!  SUGGESTIONS??

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 4 of 24 (30,639 Views)

Re: HP Photosmart 5520. Can't scan to my computer

Hey Lroe,

 

I see you are having an issue trying to scan with your HP printer.  This thread is about the HP Photosmart 5520, do you also have this model printer?

 

What is the Operating System of the computer you are trying to use with your HP printer?

 

How is the printer connected to this PC? (USB, Ethernet, Wireless)

 

Do you have the full feature software installed on your computer for this printer?

 

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/td-p/2094

 

I will need more information to be able to best assist.

 

Jason

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Honor Student
komet
Posts: 4
Member Since: ‎06-20-2013
Message 5 of 24 (30,339 Views)

Re: HP Photosmart 5520. Can't scan to my computer

Vista connection wireless I think it is installed fully
Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 6 of 24 (30,329 Views)

Re: HP Photosmart 5520. Can't scan to my computer

Hi komet,

 

I see that you're having problems scanning.  I have a couple of questions for you.

 

What printer do you have?

 

Do you get any type of error message?

Honor Student
komet
Posts: 4
Member Since: ‎06-20-2013
Message 7 of 24 (30,316 Views)

Re: HP Photosmart 5520. Can't scan to my computer

I have a photosmart 5520 the message says it can not find the computer and on print it is the same now and then but in the end usually prints
Honor Student
komet
Posts: 4
Member Since: ‎06-20-2013
Message 8 of 24 (30,235 Views)

Re: HP Photosmart 5520. Can't scan to my computer

Hi I have not heard back as yet, always get a error message that scanner can find computer sometimes the same on print but it will usually print in the end after a wait of up two a minute is this normal ?
Student
Ian27
Posts: 1
Member Since: ‎09-13-2013
Message 9 of 24 (27,703 Views)

Re: HP Photosmart 5520. Can't scan to my computer

I have an HP 5520 printer and a Mac OS X. I have enabled 'Enable Scan to Computer' but the spinner keeps going indefinitely.

 

Also, when I setup the photo to scan in the printer, it displays 'No computer found'.

 

Suggestions?

 

Thanks.

HP Support Agent
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 10 of 24 (27,321 Views)

Re: HP Photosmart 5520. Can't scan to my computer

Hi Ian27,

 

I understand that you are having an issue using the scan to computer feature with your Mac and Photo smart 5520. I would like to help you with this but first I do have a couple of questions.

 

1. What version of Mac OS X are you running?

This can be found by clicking on the "Apple" icon and selecting "About this Mac".

 

2. How is your printer connected to your Mac?

 

I will check back in so that I can further assist you.

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Lil_Lisa27
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