HP Photosmart 5520. Can't scan to my computer

[abart]

I have a macbook pro--do not know what the operating system. My hp 5520 printer says when I press scan: "make sure the printer software is installed on your computer and that the 'scan to computer' is enabled via the printer software. I am connected by USB. I tried to find something on the hp website but cannot. who can help me?

[komet]

I had a simler problem on my PC just install from the disc which came with your printer and not the net ,it will tell you to go onto the net to get the latetest set up but I had no success with this installation , when i installed off the disc no problem:

[Fleque]

I have an HP 5520 scan/printer and run windows 7. It scanned fine until a few days ago. Now I get a message asking me to enable scan to computer. I have tried all offered solution but no success. When I click the icon the page opened has no option to enable scan to computer. I can scan to email OK but not to computer. Any ideas please?

[MissTeriLynn]

Hi there,

I understand you're able to scan some functions, but the scan to computer function on the Photosmart 5520 is not working for you. I will do my best to help with this.

I'd like you to download and run the HP Print and Scan Doctor. When you run it, please opt to run the Fix Scanning portion. Once the tool completes please give it about a minute before trying to scan again. This tool should be able to re-enable the Scan to Computer function for you.

Hope this helps, have a great day!

[Fleque]

Thanks for the suggestion. I have tried this option before but with no success. Since my post I rang the hp helpline. The advisor was excellent. He initially tried the same options as myself and came up with the same results. I mentioned that also I could not set up wireless. Apparently a recent BT firmware update set up dual band and selected 6 MHz but the printer works on 3.5 MHz. He changed to 3.5 MHz and all worked ok. The printer software now allowed the change to print to computer. I have no idea why a BT firmware change should have made a difference but who cares as long as it works. Thanks again for your advice.

[MissTeriLynn]

Hi Fleque,

That's great news! I'm glad you had a good experience and together were able to figure it out 🙂

[lf69]

hi can anyone help with this error-1 

[Cheetah12]

Hello lf69.

I understand your concerns. Please verify what type of printer you have. Click here to find out: Model Number.

Could you verify your exact error message you are receiving?

What is your operating system of your computer? Windows or Mac.

How is this printer connected? USB or wireless.

Once I verify this information I can assist your further. Looking forward to hear from you.

[Chekoslavakia]

I have a mac 10.6.8 and an HP Officejet 4620.  I cannot get the printer to scan to the computer.  Can anyone help?

[Lil_Lisa27]

Hey Chekoslavakia,

I have included the document 'A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning'. Please select your operating system, and follow through the steps in order for the best results.

If the above steps do not resolve the issue, please let me know the specific error message that you are getting. As well are you able to scan from the HP Software, and Scan from Print & Fax window? I have included the document 'How to Scan: Mac OS X v10.6'.

Thank you.