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Honor Student
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Member Since: ‎12-26-2013
Message 1 of 25 (4,665 Views)
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HP Photosmart 7520 Apps Not Working

I just purchase a HP Photosmart 7520 printer, so far it works great I can use it to print and can even use the feature where it prints an email. I've signed up with an account online and registered my printer, however when I go to use an app it connects, then says the app is updating, and then it cancels automaticly I'm brought back to the home screen and the app wont open. This happens for all of the apps, including the "Get More" button.

 

Thank You for your help

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Re: HP Photosmart 7520 Apps Not Working

Student
Posts: 1
Member Since: ‎12-27-2013
Message 2 of 25 (4,634 Views)

Re: HP Photosmart 7520 Apps Not Working

I'm having the exact same problem

Tutor
Posts: 4
Member Since: ‎12-27-2013
Message 3 of 25 (4,613 Views)

Re: HP Photosmart 7520 Apps Not Working

Honor Student
Posts: 2
Member Since: ‎12-26-2013
Message 4 of 25 (4,609 Views)

Re: HP Photosmart 7520 Apps Not Working

Yes it does sound the same, thank you for the link. Hopefully they'll have an update or something out within a few days.

Tutor
Posts: 11
Member Since: ‎01-31-2011
Message 5 of 25 (4,593 Views)

Re: HP Photosmart 7520 Apps Not Working

Thank you PrintUser1234 had a hell of a time finding this thread.
Top Student
Posts: 5
Member Since: ‎01-03-2014
Message 6 of 25 (4,476 Views)

Re: HP Photosmart 7520 Apps Not Working

I have this exact same problem with a HP Photosmart 7520 purchased today (3/1/14). The model has a serial number beginning TH. Has anyone got any solution to this yet other than sending the printer back which I really don't want to have to do. Any help appreciated, thanks.

Student
Posts: 1
Member Since: ‎01-18-2014
Message 7 of 25 (4,170 Views)

Re: HP Photosmart 7520 Apps Not Working

Same problem. Just bought this today and only now I'm seeing all of the complaints about Web Apps online.  I'm also confused why in other threads HP is not publicly posting the solution but instead saying "check your forum inbox for solution."

 

Please help. It's so disapointing to purchase a new printer that doesn't work directly out of the box.

Honor Student
Posts: 2
Member Since: ‎01-20-2014
Message 8 of 25 (4,116 Views)

Re: HP Photosmart 7520 Apps Not Working

Cat SadJust got off the phone with HP Eprint Customer Service. Was told that there will be a Firmware update for the printers with a serial number beginning with a TH around March. Make sure your Web Services is set to Auto Update.  Not sure if I am willing to wait that long as this issue has been going on for some time apparently.

Regents Professor
Posts: 7,790
Member Since: ‎11-27-2009
Message 9 of 25 (4,024 Views)

Re: HP Photosmart 7520 Apps Not Working

Hi folks, another option would be to contact HP Phone Support directly....

 

 

Phone no.s

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Posts: 1
Member Since: ‎01-26-2014
Message 10 of 25 (3,937 Views)

Re: HP Photosmart 7520 Apps Not Working

I have the same problem but when hp going to help us.
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