HP Photosmart 7520 Apps Not Working (3607 Views)
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Regents Professor
Ciara_B
Posts: 6,140
Member Since: ‎11-27-2009
Message 11 of 25 (1,083 Views)

Re: HP Photosmart 7520 Apps Not Working

You can contact HP Phone Support about this, the no.s are below....

 

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
TheSwifts97
Posts: 2
Member Since: ‎01-20-2014
Message 12 of 25 (1,066 Views)

Re: HP Photosmart 7520 Apps Not Working

Hp support says the issue will have an update released in March.
Student
GCogs
Posts: 1
Member Since: ‎01-28-2014
Message 13 of 25 (1,043 Views)

Re: HP Photosmart 7520 Apps Not Working

I just purchased the HP 7250 on 1/26 and I am having the same exact issue with the Apps not working.  I am wirelessly connected and my Web Services are on.  I have auto updates turned on as well.  All other features of the printer are working fine including scan to email and efax.  If this is a firmware update, it would be nice if HP would push the fix soon. 

Regents Professor
Ciara_B
Posts: 6,140
Member Since: ‎11-27-2009
Message 14 of 25 (1,036 Views)

Re: HP Photosmart 7520 Apps Not Working

[ Edited ]

@GCogs

 

I appreciate this is frustrating. Please note that you can contact HP Phone Support about this. Phone no.s are listed below...

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
havgl01
Posts: 9
Member Since: ‎11-02-2011
Message 15 of 25 (746 Views)

Re: HP Photosmart 7520 Apps Not Working

Thanks for the helpful posts, I have an HP 7520 with a serial number begining with TH. Sounds like the issue with apps updating then cancelling will be solved by a firmware upgrade in March 2014?

Honor Student
RickD77
Posts: 2
Member Since: ‎03-07-2014
Message 16 of 25 (481 Views)

Re: HP Photosmart 7520 Apps Not Working

any HP staff can comment on the update for March 2014 w/r/t Photosmart 7520? I have the printer for a while now, would be good if I can use ALL features of it... :smileyfrustrated:

Regents Professor
Ciara_B
Posts: 6,140
Member Since: ‎11-27-2009
Message 17 of 25 (478 Views)

Re: HP Photosmart 7520 Apps Not Working

Hi Rick

I really do appreciate this is frustrating. The team are working away on the issue and as soon as the fix is available online I'll add the link to this post. Unfortunately the issue was more complex than anticipated, and the team want to make sure the fix is right before they release it.

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
RickD77
Posts: 2
Member Since: ‎03-07-2014
Message 18 of 25 (476 Views)

Re: HP Photosmart 7520 Apps Not Working

thanks Ciara, appreciate your reply! looking forward to the update!!

Regents Professor
Ciara_B
Posts: 6,140
Member Since: ‎11-27-2009
Message 19 of 25 (471 Views)

Re: HP Photosmart 7520 Apps Not Working

Thanks for your patience Rick. The apps are handy and I know it's a pain not to have them working. Crosswords & sudoko are great for keeping the old brain ticking over when you're having a coffee break!

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Teacher
emma22
Posts: 187
Member Since: ‎06-25-2010
Message 20 of 25 (423 Views)

Re: HP Photosmart 7520 Apps Not Working

I contacted HP phone support about my Apps not working on my 7520 and they just told me to contact cloud services, hope the fix will be released soon as I cannot scroll any Apps as before or print them off although they do download the Apps that I scheduled.
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