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HP Photosmart 7520 Apps Not Working
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Top Student
RogueStar
Posts: 3
Member Since: ‎03-10-2014
Message 21 of 25 (380 Views)

Re: HP Photosmart 7520 Apps Not Working

Try going into your Printer IP website to Network, then Networking.  Go to Network Protocols.  If you are a home based network, you may want to adjust the settings to Enable IPv4 only.  IPv6 causes conflict with home networks and the default is Enable both IPv4 and IPv6.

Within 20 minutes after making this change, the printer downloaded and installed programming that now the Web Apps are working.  I have a HP with TH serial number.

Try it - hope it works for you too.

Regents Professor
Ciara_B
Posts: 6,257
Member Since: ‎11-27-2009
Message 22 of 25 (348 Views)

Re: HP Photosmart 7520 Apps Not Working

Hi folks,

Can you check you have the Firmware auto update set to 'On'

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
havgl01
Posts: 9
Member Since: ‎11-02-2011
Message 23 of 25 (336 Views)

Re: HP Photosmart 7520 Apps Not Working

Silly question but what's the printer IP website and where do I find it?

Top Student
RogueStar
Posts: 3
Member Since: ‎03-10-2014
Message 24 of 25 (317 Views)

Re: HP Photosmart 7520 Apps Not Working

The printer's website can be found on your Network Configuration Page; if wireless - be your IP address with http:// before it.  From there you can view your printer's settings via the web and make adjustments; such as what I mentioned above.

 

As it is, there may be chance that the firmware just happened to occur download at that time; but the network protocol setting to IPv4 will help if you are a home network.

Tutor
havgl01
Posts: 9
Member Since: ‎11-02-2011
Message 25 of 25 (304 Views)

Re: HP Photosmart 7520 Apps Not Working

Thanks so much for the feedback.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation