HP Photosmart 7525 Unable to connect to web services (2841 Views)
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Honor Student
barczyksm
Posts: 3
Registered: ‎01-27-2013
Message 1 of 20 (2,841 Views)

HP Photosmart 7525 Unable to connect to web services

I have wirelessly installed the 7525 to my network.  I have Windows 7 64-bit OS.  Following set up directions, I was able to print from my computer and using eprint from my cell phone.  I was unable to set up apps because I got the error, "Unable to connect to web services".  I printed out the wireless test results and it showed I was connected to the internet and there was no problems found.  I updated my firmware and that had no effect.  I followed previous forum posts to go to a static ip address, including powering down the printer and gateway, and that had no effect.  Where do I go from here?  Thank you.

Honor Student
barczyksm
Posts: 3
Registered: ‎01-27-2013
Message 2 of 20 (2,826 Views)

Re: HP Photosmart 7525 Unable to connect to web services

I have since used the DMZ Host to fully expose the printer to the internet to see if the firewall was blocking something, but that didn't work either.

Honor Student
peabody1001
Posts: 3
Registered: ‎01-27-2013
Message 3 of 20 (2,813 Views)

Re: HP Photosmart 7525 Unable to connect to web services

I have had the same problem for 2 days with the 7520, so either someone will let us know the web service is not working, or we can throw this junk in the garbage.

I did get one message while resetting the the printer "we have had a server error, sorry, etc......"  but that is all.  None of my apps will work, and they have been working perfect up until yesterday.

 

Peabody

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 4 of 20 (2,798 Views)

Re: HP Photosmart 7525 Unable to connect to web services

 

Have you guys tried the steps below.

 

1. Obtain your printer's IP address

a. This can be done by pressing the wireless icon on printer.

2. Enter the printer's IP address in a browser.

3. Select the network tab at the top of the page.

4. On the left select networking.

5. Select Network Address (IP)

6. Select Manual DNS Server

a. Manual Preferred DNS should read 8.8.8.8

b. Alternate DNS Server should read. 8.8.4.4

7. Select apply you might get a warning just select okay.



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Honor Student
barczyksm
Posts: 3
Registered: ‎01-27-2013
Message 5 of 20 (2,791 Views)

Re: HP Photosmart 7525 Unable to connect to web services

Yes, Gary, I changed to a static ip address and manual DNS server. That was yesterday afternoon. It did not work as of last night before I went to bed. So, I come home from work today and try it on a whim without doing any other changes and it works! It seems there is an issue other than the static up. Were there server issues? Does it take 24 hours after you register the printer to be registered for the apps? I'm glad it works, but I don't think it is because of my actions.
Honor Student
peabody1001
Posts: 3
Registered: ‎01-27-2013
Message 6 of 20 (2,781 Views)

Re: HP Photosmart 7525 Unable to connect to web services

Same here, I made no more tests or changes and it was working again.  I tried all the mentioned ideas with no success, but thank you for helping. 

 

It was working fine before, then just quit.  I did seven resets and attempted many suggested ideas, but it appears to have been a problem somewhere with the server since it "fixed itself".

 

Thank you for your suggestions!

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 7 of 20 (2,771 Views)

Re: HP Photosmart 7525 Unable to connect to web services

 

Hey guys,

Glad it’s working for you both.   It’s possible since you both had the same experience that Hp was updating its servers and that cause the issue.  Glad you guys posted back to let me know it’s working.

Happy Printing



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Honor Student
peabody1001
Posts: 3
Registered: ‎01-27-2013
Message 8 of 20 (2,751 Views)

Re: HP Photosmart 7525 Unable to connect to web services

Not working AGAIN.......   Printed a crossword this afternoon, now it is almost 9PM and it can't connect to the web services again.....  This is getting to be a pain in the neck.

 

Peabody

Student
2thomps
Posts: 1
Registered: ‎11-25-2013
Message 9 of 20 (1,621 Views)

Re: HP Photosmart 7525 Unable to connect to web services

The instructions about the IP address, Network address, Preferred and Alternate DNS were followed perfectly. Alas, my printer still isn't recognized. Site continues to ask me for a "claim code" which I am unable to find.

HP
happytohelp01
Posts: 1,629
Registered: ‎09-03-2013
Message 10 of 20 (1,585 Views)

Re: HP Photosmart 7525 Unable to connect to web services

[ Edited ]

Hi 2thomps,

 

I'm sorry to hear that you are having problems getting the claim code for your Photosmart 7520.

 

After you assigned the IP address, network address, DNS servers, did you enabled web services?  Once web services is enabled an instruction sheet for ePrint will print out with your claim code.  To enable web services please follow the steps below:

 

  1. On the front panel of your printer touch the ePrint icon in the upper left hand corner.   eprint icon.jpg 
  2. If prompted, please choose "Accept" to the terms of use.  If you are not prompted to accept the terms of use and a summary screen displays then your web services are already enabled.  If your web services are already enabled, please touch the home icon and go to "Alternate Solution" below. home icon.jpg
     
  3. If prompted, please say "Yes" to automatic updates. You should see a message saying "Connecting" and then a web services information sheet will print out. Your claim code will be on the web services information sheet.  Please skip the remaining steps.

Alternate Solution if Web Services Already Enabled

  1. Open the embedded web server for the printer by typing the printer's ip address into a supported web browser on your computer.
    Screen Shot 2013-11-27 at 10.20.43 AM.png
  2. Click on the "Web Services" tab. 
  3. Choose "Print Info Page" on the left  hand side menu.
    Screen Shot 2013-11-27 at 10.21.10 AM.png
  4. Click on the "Print Info Page" button.  Your web services information sheet will print out with your claim code.
Happytohelp01

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