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12-01-2011 11:35 AM
Printer: HP Photosmart B210
OS: Windows Vista Home Premium 64BIT on Dell Laptop
Router: D-Link DIR-615, Wireless N 300
I installed my new HP Photosmart B210 Printer yesterday. I had no problems with the install and I was able to connect it to my wireless network with no issues. When asked "YES" or "NO" to the prompt of "agree to terms of the web enable services", I selected "YES." Which then the next message I was asked to confirm "eprint services" and again I answered "YES." After that the touchscreen goes to its homescreen and I was able to see the printer on the network, the blue wireless confirmation light was on and when I ran the the wireless network test it printed out the report that everything was fine. After a few minutes the printer goes offline and can't be accessed through the wireless network. When that happens I notice that the initial two prompts is on the touchscreen again. Again I have to select "YES" and "YES" to both questions and the printer comes right back online. But after a few minutes, it does it again. This continues over and over and over.
What am I doing wrong? I searched the forums and someone was having a similar issue while using a MAC. Someone suggested to make the IP address static on the printer. I did that and named it outside the DHCP range limits. I got it to connect right away, but the prompts still keep popping up and knocking the printer offline. It's like it is not accepting my answers as "YES" and "YES" and always goes back to it like I'm installing it for the first time.
Also on a side note I've noticed that once I drill down through the menus like "Wireless" on the touchpad it will not allow me to back out of the menu using the "Home" or "Back" buttons. I have to either select one of the items before I can get out of the menu.
Do I have a lemon on my hands? Thanks for any info.
12-13-2011 01:33 PM
I have to agree that this behavior is really weird. It almost sounds like the printer's firmware is getting reset. Try selecting NO next time you get the Web Service prompt just to see if the printer will reconnect to the network. This will also verify if the Web Service module is indeed doing something to disconnect the printer from the network.
Try enabling the Web Service through the printer's Embedded Web Server (EWS). Just type in the printer's IP into your internet browser's address bar to access the EWS. There should be a tab for Web Services.
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