HP Support Forums
Join in the conversation.
09-13-2011 10:15 AM
I have the HP Photosmart C310a, only a few months old that will not power off or respond unless I remove the power cord from either the all or back of the printer. Utilizing the wireless connection so there's not usb cables attached to the printer.
Solved! Go to Solution.
09-13-2011 10:48 AM
Sounds like you probably have a hardware issue. We can't do any replacements over the forums so I recommend calling 1-800-hpinvent (474-6836).
Hope this helps!
Although I work for HP, my posts and replies are my own opinion and not those of HP.