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HP ePrint Home & Biz - Works only the First Time each time (160 Views)
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Student
14G_Ender
Posts: 1
Registered: ‎03-23-2012
Message 1 of 3 (160 Views)

HP ePrint Home & Biz - Works only the First Time each time

I have a new iPad (HD/3) and just installed this app to print on my OfficeJet 7410.

 

I have it installed, registered, and it works great, THE FIRST TIME.

 

When I access the app, either directly or with "open in...." it works, it links to the printer (little light down by printer name is green).  Each successive time I try, the little light is red and I can't bet past Print Preview.

 

If I close the app (double push home button on iPad, hold on any app in bottom bar until they jiggle and have the red circle with the "-" sign and then close the HP ePring Home & Biz app), then it will again work, but only once.

 

The OfficeJet 7410 is connected via ethernet (hardwire CAT5e) to my router and is accessable through Wi-Fi through the wireless router.

 

The app seems to work very well other than this.

 

How can I get past this issue.

 

Thanks in advance for your response.

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Student
gz7411
Posts: 1
Registered: ‎04-10-2012
Message 2 of 3 (113 Views)

Re: HP ePrint Home & Biz - Works only the First Time each time

I am having the same or similar issue.  When I go to print the little circle by the printer is red and I can't get past the Print Preview.  Only once has the printer had a green circle where I could print.  The printer is on and on the wireless network.  The ipad is on the wireless network.  I don't know why it's not working.  Would appreciate any direction.  Thanks! 

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Distinguished Professor
SeanS
Posts: 3,100
Registered: ‎11-22-2011
Message 3 of 3 (95 Views)

Re: HP ePrint Home & Biz - Works only the First Time each time

What network security encryption are you using (WEP, WPA, WPA2, etc) ?  I have seen WEP cause issues with wireless printing from mobile devices.

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