HP Support Forums
Join in the conversation.
09-07-2011 03:34 PM
I realise that the HP3050 does not support eprint, I have however been able to connect my phone to the printer using HP ePrint Home & Biz app and scan a document, when I turn the printer off then back on HP ePrint Home & Biz cannot see the printer. I have tried the usual steps, power off printer and phone, power on phone then printer. Unplug printer from wall etc, turn off bluetooth. It seems to be random as well because sometimes it works other times it doesn't, lately I cannot get it to work. Any ideas
09-23-2011 09:26 AM
I wanted to first check on something you said here, the ePrint Home and Biz will only scan from ePrint capable printers.
Do you have the J610 or the J611 printer? The 3050 J610 does not support ePrint and the 3050A J611 does support ePrint and thus scanning from the ePrint Home and Biz app.
On to the question.
The behavior you are describing has a couple possible causes:
1. Poor signal strength - When the signal is strong enough, it works. When the signal weakens, it does not work.
If you suspect you might be having signal strength problems, try moving the printer and router into the same room and placing them about 6 feet apart.
2. Router problem - Some routers need to be restarted from time to time. Try powering off the printer, router and iPhone. Turn the router, iPhone and printer back on in that order. Wait for about 1 minute between, making sure the router had enough time to finish booting up before turning the iPhone back on.
3. When it does not work, make sure the iPhone is attached to the right network.
Please mark the post that solves your problem as "Accepted Solution"
09-23-2011 02:53 PM
Hi , Thanks for responding to my message. The printer is a J610a, I realise that it isn't a E-print version (didn't do my research and went for price), however I have been able to connect using my iphone and scan a document. However to do this I have to turn off the phone, turn off the printer at the wall, turn the printer on and wait for the wireless light to stop flashing then turn the phone on. Then when I turn on HP ePrint Home and Biz I can see the printer and scan a document. This is fine until I click the home button, when I go back to HP E-Print H & B it shows the printer but grayed out and when I exit H & B and go back it cannot see the printer. What I would like to be able to do is not go through all the above process.
The iPhone is on my home network via a Belkin Surf Router (ADLS), it is allocated the IP address by the router and I turn the router off when it is not required. I did wonder whether I need to setup the phone with a static IP address.